US CA
20
Troubleshooting
Troubleshooting chart
Problem | Possible causes | What to do |
The pan supports will not | Power is not turned on. | Turn on the CookSurface. |
rise. |
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The pan supports, on/off | Food has been spilled on these | See ‘Care and cleaning’. |
power button, or control | parts. |
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dials are stuck. |
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A flame is extremely | The burner has been incorrectly | Reassemble the burner correctly |
yellow or uneven. | reassembled after cleaning. | (see ‘Care and cleaning’). |
| Food has been spilled on the | Call your Authorized Service |
| mesh under the burner head. | Center or Customer Care. |
| If you are using bottled gas, this | Check the level of your gas |
| may be an indication that the | bottle. |
| bottle is nearly empty. |
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A burner is not lighting. | You are out of gas. | Refill your gas bottle or check |
|
| the gas connection. |
| Food has been spilled on the | Call your Authorized Service |
| igniter. | Center or Customer Care. |
| The burner has been incorrectly | Reassemble the burner correctly |
| reassembled after cleaning. | (see ‘Care and cleaning’). |
The flame goes out on the low setting.
You are out of gas.
Moving air caused by opening/ closing cupboard doors is blowing out the flame.
Drafts are blowing out the flame.
Refill your gas bottle or check the gas connection.
This may occur on a low setting. The burner will relight.
Eliminate the draft. If the problem persists, call your Authorized Service Center or Customer Care.
The low flame setting is too low. | Call your Authorized Service |
| Center or Customer Care. |
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|
Pan supports rise or | Food has been spilled on these |
lower slowly and noisily. | parts. |
Clean the pan supports (see ‘Care and cleaning’.)
