Problem
There is a strong gas smell.
Troubleshooting
Possible causes and solutions
The gas connection could be leaking because of incorrect installation or damaged piping.
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Important!
Do not use any electrical equipment or operate any electrical switches.
1If any burners are on, turn all of them off immediately.
2If you know how to shut off the gas supply to your cooktop (either at the valve or the gas bottle), do so.
3Open a window to let the gas out.
4Contact your local Authorised Repairer as soon as possible.
Important!
Do not use the cooktop until it has been repaired.
There is a slight rubbery or metallic smell when I use the cooktop for the first time.
This is normal for first use and is caused by manufacturing residues burning off. The smell will disappear with use.
There is a power failure. | You can still use your cooktop, but will need to match‐light the |
| burner(s). To do so, press down and turn the dial anticlockwise |
| to High while holding a lighted match close to the side of the |
| burner. Keep the dial held down for 3 seconds after the burner |
| has lit, then release. Wait until the flame is burning evenly |
| before adjusting it. |
There is no clicking/ | There is a power failure. See entry ‘There is a power failure’ |
sparking. | above. |
| The ignitor(s) may be dirty or wet. Clean them following the |
| instructions in ‘Care and cleaning’. |
There is clicking/ | Wait 1 minute, then try to relighting the burner |
sparking, but a burner | again, holding the dial for a few more seconds this time |
or burners won’t light | around. If this doesn’t work and the burner still won’t light, see |
easily or at all. | the other possible causes and solutions below. |
| The gas supply may not be turned on at the valve or gas bottle. |
| Turn all the burners off, and check whether the gas supply to |
| the cooktop is turned on. |
| The gas supply to the house may not be working. You should |
| hear the gas when you turn a burner on. |
| If you use bottled gas, this may indicate you are getting near |
| the end of the bottle and need to replace it. |
| Burner parts may be clogged or wet. Make sure that they are |
| clean and dry. See ‘Care and cleaning’ for instructions. |
| Burner parts may not have been replaced correctly. Check the |
| assembly and make sure the burner cap is sitting flat. See ‘Care |
| and cleaning’ for illustrations. |
