14Troubleshooting
Problem
The burner goes out when I release the dial 3 seconds after the flame lighting.
Possible causes and solutions
Try lighting the burner again, this time holding the dial down longer.
The flame has been blown out by a draught or extinguished by a spill.
The flame failure protection will automatically cut the gas supply to the burner off, stopping unburnt gas from escaping. Turn the affected burner off, then wait for at least 1 minute before attempting to relight. This is to allow for any small amount of gas that may have escaped to disperse.
The flame goes out at | The gas supply pressure may be low. Check this with your | |
low settings. | service person or installer. | |
| If you use bottled gas, this may indicate you are getting near | |
| the end of the bottle | |
The flames are yellow | Burner parts (especially the flame ports) may be clogged or | |
or yellow‐tipped | wet. Check that they are clean and dry. | |
rather than blue. |
| |
The cooktop may have been connected to the wrong type of | ||
| ||
| gas or the gas pressure is not correct. Contact Customer Care | |
| and do not use your cooktop until it has been checked by a | |
| qualified technician. |
The flame pattern is uneven around the burner.
Burner parts (especially the flame ports) may be clogged or wet. Check that they are clean and dry. See ‘Care and cleaning’ for instructions and illustrations on clearing clogged flame ports. After cleaning, check that there is flame coming out of each port.
Flame ports
(mini wok burner only)
Flame ports
Burner parts may not have been replaced correctly. Check the assembly and make sure the burner cap and/or ring is sitting flat on the flame spreader. See ‘Care and cleaning’ for illustrations.
Burner cap |
Flame spreader |
