COMPLAINT | CAUSE | SOLUTION |
Unit does not cool/heat room sufficiently, or cycles | ●● The air conditioner has insufficient | ●● Check the heating capacity of your unit. Air |
on and off too frequently | heating capacity to match the heat | conditioners are sized to meet the cooling |
| loss of the room. | load and heater size is then selected to meet |
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| the heating load. In extreme, northern cli- |
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| mates, room air conditioners may not be able |
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| to be used as a primary source of heat. |
| ●● This may be due to an excessive heat | ●● If there are heat product appliances in use in |
| load in the room. | the room, or if the room is heavily occupied, |
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| the unit will need to run loner to remove the |
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| additional heat. |
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| ●● Be sure to use exhaust vent fans while cook- |
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| ing or bathing and, if possible, try not to use |
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| heat producing appliances during the hottest |
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| part of the day. It may also be due to an |
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| improperly sized unit. |
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| ●● Depending upon the size of the room being |
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| cooled, a higher capacity air conditioner may |
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| be necessary |
| ●● This may be normal for higher ef- | ●● The use of higher efficiency components in |
Unit runs too much | ficiency (EER) air conditioners. | your new air conditioner may result in the unit |
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| running longer than you feel it should . This |
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| may be more apparent, if it replaced an older, |
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| less efficient, model. The actual energy us- |
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| age, however, will be significantly less when |
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| compared to older models. |
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| ●● Likewise, you may notice that the discharge |
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| air temperature of your new air conditioner |
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| may not seem as cold as you may be ac- |
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| customed to from older units. This does not, |
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| however, indicate a reduction in the cooling |
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| capacity of the unit |
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| ●● The energy efficiency ratio (EER) and cooling |
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| rating (Btu/h) listed on the unit's rating plate |
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| are both agency certified. |
Service & Assistance
Before calling for service, please check the "Basic Troubleshooting" sec- tion above. This may help you to find the answer to your problem, avoid unnecessary service calls, and save you the cost of a service call if the problem is not due to the product itself. If you have checked the "Basic Troubleshooting" section and still need help, here is a list of available services:
You can find the name of you local Authorized Service Provider by visiting our web site at www.friedrich.com.
If you require further assistance you can call the Customer Support Call Center at
Before calling, please make sure that you have the complete model and serial number, and date of purchase of your equipment available. By provid- ing us with this information we will be better able to assist you.
Our specialists are able to assist you with:
*Inspect and ensure that all components and accessories have been installed properly and that they have not been damaged during the installation.
*Specifications and Features of our equipment
*Referrals to dealers, and distributors.
*Use and Care information
*Recommended maintenance procedures
*Installation information
*Referrals to Authorized Service Providers and Parts depots.
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