Frigidaire FGUB2642LF, FGHB2844LP Before You Call, Concern, Potential Cause, Common Solution

BEFORE YOU CALL

1-800-944-9044 (United States)

1-800-265-8352 (Canada)

Visit our web site at

www.frigidaire.com.

CONCERN

POTENTIAL CAUSE

COMMON SOLUTION

AUTOMATIC ICE MAKER

Ice maker is not	•	Ice maker is turned off.	• Turn on ice maker. For the fresh food ice
making any ice.			maker, press and hold the “Ice Off” button
			for three (3) seconds until the indicator light
			is off. For the freezer ice maker, lower the
			wire signal arm.
	• Refrigerator is not con-		• Connect the unit to the household water
		nected to water line or	supply and ensure the water valve is
		water valve is not open.	open.
	• The water supply line		• Ensure that the supply line does not kink
		is kinked.	when the refrigerator is pushed into place
			against the wall.
	• The water filter is not		• Remove and re-install the water filter. Be
		seated properly.	sure to push the filter firmly so that you
			hear it lock solidly into position.
	• The water filter may		• If water dispenses slowly or not at all, or
		be clogged with	if the filter is six (6) months old or older, it
		foreign material.	should be replaced.
	• Freezer ice maker wire		• Move any item or frozen ice cubes that
		signal arm is being held	may block the signal arm from being in
		up by an item not al-	the on or down position. See Automatic
		lowing it to go in the on	Ice Maker-Freezer section in manual.
		or down position.
Ice maker is not	•	Ice maker is producing	• The fresh food and freezer ice makers will each
making enough ice.		less ice than	produce approximately 2.5 pounds of ice every
		you expect.	24 hours depending on usage conditions.
	• The water filter may be		• If water dispenses slower than normal, or
		clogged with	if the filter is six (6) months old or older, it
		foreign material.	should be replaced.
	• The water supply line		• Ensure that the supply line does not kink
		is kinked.	when the refrigerator is pushed into place
			against the wall.
	• Saddle valve on cold water		• Turn off household water line valve. Remove valve.
		pipe is clogged or restricted	Ensure that valve is not a self-piercing saddle valve.
		by foreign material.	Clean valve. Replace valve if necessary.
	•	Heavy traffic, opening	• Press Fast Freeze to temporarily increase
		or closing of the	ice production rate.
		doors excessively.
Freezer ice maker	•	Ice maker wire signal	• Move any item or frozen ice cubes that
will not stop mak-		arm is being held down	may block the signal arm from being in
ing ice (select		by some package in the	the off or upward position. See Auto-
models).		freezer that has fallen	matic Ice Maker-Freezer section
		against the ice maker.	in manual.
Ice cubes are	•	Ice cubes are not being	• Remove ice container and discard ice.
freezing together.		used frequently enough	The ice maker will produce fresh supply.
		or interruption of power	Ice should be used at least twice weekly
		for prolonged time.	to keep the cubes separated.
	• Ice cubes are hollow		• This generally occurs when the ice maker
		(shells of ice with water	does not get enough water. This is usu-
		inside). The hollow cubes	ally the result of a clogged water filter or
		break open in the bin	restricted water supply. Replace the water
		and leak their water onto	filter and if the condition still occurs check
		existing ice, which causes	for a Saddle Valve, water valve not turned
		it to freeze together.	on all the way or kinked water supply line.

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