25 TROUBLESHOOTING

Check again before assuming the player is malfunctioning

2Are all the connections correct ?

2Are you following the instructions in the manual ?

2Are the amplifier and speakers operating properly ?

If the DVD-A1XV does not seem to be functioning properly, check the table below. If this does not solve the problem, the DVD-A1XV may be damaged. Turn off the power, unplug the power cord from the power outlet, and contact your store of purchase or nearest Denon sales office.

Symptom

 

Check

Page

 

 

 

 

Power does not turn on.

Plug the power supply cord securely into the power outlet.

12~22,

 

 

25

 

 

 

 

 

 

 

Playback does not start when PLAY

Is there condensation on the disc or player ? (Let stand for 1 or 2 hours.)

button is pressed.

Discs other than DVDs,SuperAudio CDs, video CDs and music CDs cannot be played.

10

Playback stops immediately.

Disc is dirty. Wipe off the dirt.

11

 

 

 

 

 

Check the connections.

12~22

Picture does not appear.

Check that VIDEO OUT has not been set to “VIDEO OUT:OFF” or “ALL OFF” for PURE

57, 58

 

DIRECT MODE.

 

 

 

 

 

Set the TV’s input to “video”.

 

 

 

 

 

Check the connections.

12~22

 

Properly set the input of the TV, stereo, etc.

 

Check the “DIGITAL OUTPUT” and “COMPRESSION” settings.

46, 50,

 

 

 

51

 

• Digital signals cannot be output with Super audio CDs. Use analog or IEEE1394

16, 17,

Sound is not produced or sound quality

 

connections.

19, 20,

Area/layer of Super audio CD being played (MULTI/STEREO/CD) does not match amplifier

16, 17,

is poor.

 

connections.

58

 

 

 

When the video output setting at “PURE DIRECT” is set to “VIDEO OUT : OFF” or “ALL

57, 58

 

 

OFF”, no sound at HDMI connector.

 

 

When a device not compatible with HDMI specification Ver. 1.1 is connected via an HDMI

21

 

 

connector, the audio signals of DVD audio discs copyright-protected by CPPM are not

 

 

 

output.

 

 

 

 

 

Menu playback of video CD’s is not

Menu playback is not possible with anything but video CDs with playback control.

67

possible.

 

 

 

 

 

 

 

Picture is disturbed during the search

Some disturbance is normal.

operation.

 

 

 

 

 

 

 

Buttons do not operate.

Some operations are disabled for some discs.

67

 

 

 

 

No subtitles are displayed.

Subtitles are not displayed for DVDs not containing subtitles.

Subtitles are turned off. Turn the subtitles setting on.

35, 36

 

 

 

 

 

 

The audio (or subtitle) language does not switch for discs which do not include multiple

76, 77

Audio (or subtitle) language does not

 

audio (or subtitle) languages.

 

switch.

For some discs the audio (or subtitle) language cannot be switched when the operation to

80

 

 

switch it is performed, but can be switched on the menu screens.

 

 

 

 

 

Angle does not switch.

The angle cannot be switched for DVDs which do not contain multiple angles. In some

78

 

cases multiple angles are only recorded for specific scenes.

 

 

 

 

 

 

 

 

Playback does not start when the title is

Check the “RATINGS” setting.

52, 53

selected.

 

 

 

 

 

 

 

The password for rating level has been

While the player is in the stop mode, hold the player’s SKIP 9 button and the PLAY

 

button down simultaneously and then hold the OPEN/CLOSE button down for longer than

 

forgotten.

 

 

 

3 seconds (until “INITIALIZE” disappears from the TV monitor).

 

Reset all the setting to Factory

 

 

 

The lock will be released and all default settings and picture settings will return to the

 

Preset.

 

 

 

default values.

 

 

 

 

 

 

 

 

The disc is not played with the audio or

The disc does not play with the selected audio or subtitle language if that audio or subtitle

35~37

subtitle language set as the default

 

language is not included on that DVD.

 

setting.

 

 

 

 

 

 

 

Picture is not displayed in 4:3 (or 16:9).

Set the “TV ASPECT” default setting to the proper setting for the connected TV.

43

 

 

 

 

89