Appendix1 TROUBLESHOOTING

Troubleshooting checklist

Symptom

Check this item

Remedy

 

 

 

Scanner does not turn on.

Is the main switch turned on?

Turn the main switch on.

 

 

 

 

Have you pushed the power button?

Push the power button.

 

 

 

 

Are the AC cable and AC adapter prop-

Correctly connect the AC cable and the AC

 

erly connected to the scanner?

adapter.

 

 

Disconnect the AC cable and the AC adapter from

 

 

the scanner, then connect them again.

 

 

If this does not restore the power supply, contact

 

 

the store where you purchased the scanner or an

 

 

authorized FUJITSU scanner service provider.

 

Is Windows normally started up?

Push the power button again after completely

 

 

starting up Windows.

Scanning does not start.

Are the documents loaded correctly on

Load the document correctly on ADF paper chute.

 

the ADF paper chute?

 

 

Is the ADF closed completely?

Close the ADF completely.

 

 

 

 

Is the USB cable properly connected?

Correctly connect the cable. (When a USB hub is

 

 

used, check the hub's power supply.)

 

 

 

 

Does the Function Number Display indi-

When the Function Number Display indicates an

 

cates an alarm or an error?

alarm or an error, refer to the "Chapter 4. TROU-

 

 

BLESHOOTING" in the fi-5015C Operator’s

 

 

Guide for removing the alarm or the error.

 

Does the alarm state remain displayed

Turn off and on the power button.

 

even after the scanner has been turned

If this does not eliminate the alarm state, contact

 

off and back on again?

the store where you purchased the scanner or an

 

 

authorized FUJITSU scanner service provider.

Vertical lines appear in the

Is the glass dirty?

Clean the glass following the instructions in the

generated image of the

 

Operator's Guide "3 Maintenance".

scanned image.

 

 

The generated image shifts

Are the documents loaded correctly?

Load the documents correctly.

or is distorted.

 

 

Quality of generated image

Are the glass or sheet guides (a white

Clean dirty locations.

is unsatisfactory.

location) clean?

 

Multi feed frequently

Do the documents satisfy the "Docu-

Scan the document by Flatbed.

occurs. (*)

ment Quality" in the section 2.2.1 of the

 

 

fi-5015C Operator’s Guide?

 

 

 

 

 

Are the documents set properly in the

Fan the documents before scanning. Correctly

 

ADF paper chute?

align the document stack and load them on the

 

 

ADF paper chute. Refer to Section 2.2.2 of the fi-

 

 

5015C Operator’s Guide.

 

Is the document stack thicker than 4mm?

Reduce the number of sheets in the document

 

 

stack to 4 mm thickness or less.

 

Is the Pad ASSY dirty?

Clean the Pad ASSY. Refer to the Operator's

 

 

Guide "3.2.3 Cleaning the ADF".

 

Is the Pad ASSY worn out?

Replace the Pad ASSY. Refer to the Operator's

 

 

Guide "3.3.3 Replacing the Pad ASSY".

fi-5015C Image Scanner Getting Started

 

AP-1