Appendix1 TROUBLESHOOTING
■Troubleshooting checklist
Symptom | Check this item | Remedy |
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Scanner does not turn on. | Is the main switch turned on? | Turn the main switch on. |
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| Have you pushed the power button? | Push the power button. |
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| Are the AC cable and AC adapter prop- | Correctly connect the AC cable and the AC |
| erly connected to the scanner? | adapter. |
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| Disconnect the AC cable and the AC adapter from |
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| the scanner, then connect them again. |
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| If this does not restore the power supply, contact |
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| the store where you purchased the scanner or an |
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| authorized FUJITSU scanner service provider. |
| Is Windows normally started up? | Push the power button again after completely |
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| starting up Windows. |
Scanning does not start. | Are the documents loaded correctly on | Load the document correctly on ADF paper chute. |
| the ADF paper chute? |
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| Is the ADF closed completely? | Close the ADF completely. |
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| Is the USB cable properly connected? | Correctly connect the cable. (When a USB hub is |
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| used, check the hub's power supply.) |
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| Does the Function Number Display indi- | When the Function Number Display indicates an |
| cates an alarm or an error? | alarm or an error, refer to the "Chapter 4. TROU- |
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| BLESHOOTING" in the |
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| Guide for removing the alarm or the error. |
| Does the alarm state remain displayed | Turn off and on the power button. |
| even after the scanner has been turned | If this does not eliminate the alarm state, contact |
| off and back on again? | the store where you purchased the scanner or an |
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| authorized FUJITSU scanner service provider. |
Vertical lines appear in the | Is the glass dirty? | Clean the glass following the instructions in the |
generated image of the |
| Operator's Guide "3 Maintenance". |
scanned image. |
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The generated image shifts | Are the documents loaded correctly? | Load the documents correctly. |
or is distorted. |
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Quality of generated image | Are the glass or sheet guides (a white | Clean dirty locations. |
is unsatisfactory. | location) clean? |
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Multi feed frequently | Do the documents satisfy the "Docu- | Scan the document by Flatbed. |
occurs. (*) | ment Quality" in the section 2.2.1 of the |
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| Are the documents set properly in the | Fan the documents before scanning. Correctly |
| ADF paper chute? | align the document stack and load them on the |
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| ADF paper chute. Refer to Section 2.2.2 of the fi- |
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| 5015C Operator’s Guide. |
| Is the document stack thicker than 4mm? | Reduce the number of sheets in the document |
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| stack to 4 mm thickness or less. |
| Is the Pad ASSY dirty? | Clean the Pad ASSY. Refer to the Operator's |
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| Guide "3.2.3 Cleaning the ADF". |
| Is the Pad ASSY worn out? | Replace the Pad ASSY. Refer to the Operator's |
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| Guide "3.3.3 Replacing the Pad ASSY". |
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