5.2 Troubleshooting Checklist

 

 

 

 

 

 

Symptom

Check This Item

Remedy

 

 

 

Scanning is not started.

Is the USB cable connected

Connect the USB cable correctly. (When a

 

correctly?

 

hub is used, check the hub’s power supply.)

 

 

 

 

 

Does the

LED light blink

Disconnect and then re-connect the AC cable

 

repeatedly?

 

and AC adapter.

 

 

 

 

Is ScanSnap Manager

If the "ScanSnap Manager" icon is not dis-

 

started?

 

played, select from the [Start] menu [Pro-

 

(If ScanSnap Manager is

grams] - [SnanSnap Manager] - [ScanSnap

 

started up successfully, the

Manager] to start up ScanSnap Manager.

 

"ScanSnap Manager" icon

 

 

S appears on the task

 

 

tray.)

 

 

 

 

 

 

Is ScanSnap Manager run-

Please perform the following:

 

ning normally?

1. Disconnect and re-connect the AC cable

 

(If ScanSnap Manager is

and AC adapter. If this does not change

 

not running normally, the

the state, perform step 2.

 

"ScanSnap Manager" icon

2. If a USB hub is being used, directly con-

 

in the task tray is displayed

nect ScanSnap to your PC.

 

as S .

 

If this does not change the state, perform

 

 

step 3.

 

 

 

 

 

 

3. Restart your PC.

 

 

 

If none of the above operations resolves the

 

 

 

problem, uninstall and re-install ScanSnap

 

 

 

Manager.

 

 

 

 

Is the "Scan and Save Set-

Close the "Scan and Save Settings" window,

 

tings" window still dis-

and scan the document.

 

played?

 

 

 

 

 

Vertical lines appear in

Is the inside of the ADF

Clean the inside of the ADF following the

the printed image.

dirty?

 

instructions in "6 Daily Care" (page 91).

 

 

 

 

 

 

The printed image

Is the document loaded cor-

Load the document correctly.

shifts or is distorted.

rectly?

 

 

 

 

 

 

 

 

The image is printed

Is for B&W scanning under

Adjust "Brightness" at [Scanning] - [Option...]

white or dark.

[Option...] the setting

in the "Scan and Save Settings" screen.

"Brightness" in the [Scan-

 

 

 

 

ning] tab set extremely Light

 

 

or Dark?

 

 

 

 

 

 

5

Troubleshooting

ScanSnap fi-5110EOX Operator's Guide

 

87