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| 5.2 Troubleshooting Checklist |
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Symptom | Check This Item | Remedy | |
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Scanning is not started. | Is the USB cable connected | Connect the USB cable correctly. (When a | |
| correctly? |
| hub is used, check the hub’s power supply.) |
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| Does the | LED light blink | Disconnect and then |
| repeatedly? |
| and AC adapter. |
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| Is ScanSnap Manager | If the "ScanSnap Manager" icon is not dis- | |
| started? |
| played, select from the [Start] menu [Pro- |
| (If ScanSnap Manager is | grams] - [SnanSnap Manager] - [ScanSnap | |
| started up successfully, the | Manager] to start up ScanSnap Manager. | |
| "ScanSnap Manager" icon |
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| S appears on the task |
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| tray.) |
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| Is ScanSnap Manager run- | Please perform the following: | |
| ning normally? | 1. Disconnect and | |
| (If ScanSnap Manager is | and AC adapter. If this does not change | |
| not running normally, the | the state, perform step 2. | |
| "ScanSnap Manager" icon | 2. If a USB hub is being used, directly con- | |
| in the task tray is displayed | nect ScanSnap to your PC. | |
| as S . |
| If this does not change the state, perform |
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| step 3. | |
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| 3. Restart your PC. |
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| If none of the above operations resolves the |
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| problem, uninstall and |
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| Manager. |
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| Is the "Scan and Save Set- | Close the "Scan and Save Settings" window, | |
| tings" window still dis- | and scan the document. | |
| played? |
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Vertical lines appear in | Is the inside of the ADF | Clean the inside of the ADF following the | |
the printed image. | dirty? |
| instructions in "6 Daily Care" (page 91). |
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The printed image | Is the document loaded cor- | Load the document correctly. | |
shifts or is distorted. | rectly? |
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The image is printed | Is for B&W scanning under | Adjust "Brightness" at [Scanning] - [Option...] | |
white or dark. | [Option...] the setting | in the "Scan and Save Settings" screen. | |
"Brightness" in the [Scan- |
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| ning] tab set extremely Light |
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| or Dark? |
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5
Troubleshooting
ScanSnap |
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