Symptom

Check This Item

Remedy

 

 

 

The scanning speed is

Does your PC satisfy the

Confirm the system requirements in " Before

very slow.

recommended system

Installing ScanSnap" (page 6).

 

requirements?

Scanning speed will be slower whenever the

 

 

recommended CPU and memory require-

 

 

ments are not met.

 

 

If this is the case, at [Scanning] - [Option...] in

 

 

the "Scan and Save Settings" window, unmark

 

 

the boxes of the following to increase the

 

 

scanning speed.

 

 

• Allow automatic image deskew

 

 

• Allow automatic image rotation

 

 

 

 

Is the USB 1.1 connected?

If your PC has an USB 2.0 port, connect the

 

 

scanner to this port. (If using a USB hub, it

 

Note: When using an

must also support USB 2.0 interfaces.) (*1)

 

USB1.1 interface, the data

 

 

transfer rate may be slower

 

 

due to large data sizes.

 

 

 

 

Double-feeds (Note)

Is the Pad ASSY dirty?

Clean the pad following the instructions in "6.3

occur frequently.

 

Cleaning the Inside of the Scanner" (page 94).

 

 

 

 

Is the Pad ASSY worn?

Clean the Pad ASSY following the instructions

 

 

in "7.2 Replacing the Pad ASSY" (page 102).

 

 

 

 

Is the document stack

Reduce the number of sheets in the document

 

thicker than 5mm?

sheet to 5mm thickness or less.

 

 

 

Paper is not fed (stops

Is the Pick roller dirty?

Clean the Pick roller following the instructions

midway).

 

in "6.3 Cleaning the Inside of the Scanner"

 

 

(page 94).

 

 

 

 

Is the Pick roller worn?

Clean the Pick roller following the instructions

 

 

in "7.3 Replacing the Pick Roller" (page 105).

 

 

 

 

Are there any debris on the

Remove any debris from the document feed-

 

document feeding path?

ing path. (Refer to "5.1 Clearing Document

 

 

Jams" (page 84).

 

 

 

The scanner is not

Did you connect the scan-

On the [Start] menu, select [Control panel] -

recognized even if

ner to your PC before

[System] - [Hardware] - [Device Manager].

ScanSnap Manager is

installing ScanSnap Man-

Delete the "Other Device" selection in the

installed.

ager?

[Device Manager] and restart your PC.

 

Is the scanner registered as

 

 

"Other device" in the

 

 

"Device Manager"?

 

 

 

 

The file size of a

Is the B&W document

Select "B&W" at [Color mode:] on the [Scan-

scanned black & white

scanned in the color mode?

ning] tab in the "Scan and Save Settings" win-

image is the same as

 

dow.

for a color document.

 

 

 

 

 

The back side of the

Is the "Setting for text only

Mark the "Setting for text only document."

document appears in

document." checkbox

checkbox. (Available only in color mode).

the scanned image

unmarked at [Option...] on

 

when scanning a two-

the [Scanning] tab in the

 

sided document (noise

"Scan and Save Settings"

 

of the back side

window?

 

image).

 

 

 

 

 

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