Symptom 9

Do paper jams (multi feed errors)
occur frequently?

 

Do the documents satisfy the

NO

conditions described under the

 

"Precautions" in "6.2 Document

 

Paper Quality"?

 

YES

 

When the multi feed detection is

NO

 

ON, are the multi feed detection

 

conditions fulfilled?(*2)

 

YES

 

Have you scanned a very thick

YES

 

paper or plastic document?

 

NO

 

Were the documents fanned before

NO

 

loaded on the ADF paper chute?

 

YES

 

Use documents that satisfy the requirements. (*1)

Fulfill the multi feed detection conditions. (*2)

When scanning documents like this, disable the multifeed detection.

Fan the documents before loading, or reduce the number of sheets of the documents.

Have the documents just been printed out by a copier or laser printer?

NO

Is the paper thickness switch set on the "Normal" position?

YES

Is there any debris on the rollers in the ADF?

NO

Is the ultrasonic sensor covered with paper dust?

NO

YES

 

Fan the documents 3 or 4

 

 

 

 

 

times to remove static

 

 

 

electricity from the paper.

 

 

 

 

 

NO

 

Set the paper thickness switch

 

 

 

 

 

to the "Normal" position. (*3)

 

 

 

 

 

YES

Remove debris from the rollers (*4).

YES

 

Clean the ultrasonic sensor.

 

 

 

 

 

(*5)

 

 

 

 

 

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