Fujitsu fi-6010N Troubleshooting, Appendix E

Appendix E				Troubleshooting
	Problem			Check Item		Suggestion
	Scanner cannot be		Has the Startup button been pressed?		Press the Startup button.
	turned on.
			Are the AC cable and AC adapter		Connect the AC cable and the AC adapter.
			properly connected to the scanner?
					Disconnect the AC cable from the scanner, wait at
					least ten seconds, then reattach the cable and turn
					the power back on again. If the problem persists,
					contact your FUJITSU scanner dealer or an
					authorized FUJITSU scanner service provider.
	Scanning does not		Has the document been loaded		Reload the documents into the ADF paper chute.
	start.		correctly into the ADF paper chute?
		p coverIscompletelythe ADF completely. closed?			Close the to
			Does the same problem occur after		Disconnect the AC cable from the scanner, wait at
			turning the scanner power off and		least ten seconds, then reattach the cable and turn
			back on again, and re-logging in?		the power back on again. If the problem persists,
					contact your FUJITSU scanner dealer or an autho-
					rized FUJITSU scanner service provider.
	Even after pressing				The top cover [SCAN] button can only be used on
	the top cover				the following screens.
	[SCAN] button,		Is the	button displayed on	•	"Send e-Mail" screen
	scanning does not				•	"Send Fax" screen
			the touch panel?
	start.				•	"Print" screen
					•	"Save" screen
					•	"Scan Viewer" screen
					•	"Scan Test" screen
					•	"Message Screen"
	Multifeed errors		Do the documents satisfy the		Use documents which satisfy the quality conditions.
	occur frequently.		required quality conditions?		For more details, refer to the "Operator's Guide".
			Has the document been loaded		Riffle and realign the document stack, then load it
			correctly into the ADF paper chute?		back into the ADF paper chute.
			Is the document stack more than 5		Remove sheets from the stack to reduce it to a
			mm thick?		thickness of 5mm or less.
			Is the pad assembly dirty?		Clean the pad assembly.
					For more details, refer to the "Operator's Guide".
			Is the pad assembly worn out?		Replace the pad assembly.
					For more details, refer to the "Operator's Guide".
	Paper is not fed into		Do the documents satisfy the		Use documents which satisfy the quality conditions.
	the scanner.		required quality conditions?		For more details, refer to the "Operator's Guide".
	(Pick errors are
			Is the pick roller dirty?		Clean the pick roller.
	frequent or				For more details, refer to the "Operator's Guide".
	document feed
			Is the pick roller worn out?		Replace the pick roller.
	stops midway)
					For more details, refer to the "Operator's Guide".
			Is there any foreign matter in the		Clean the document feed path.
			document feed path?
	Scanned data is		Are the feed rollers dirty?		Clean the feed rollers.
	elongated.				For more details, refer to the "Operator's Guide".
	Shadow on the		Are the feed rollers dirty?		Clean the feed rollers.
	leading edge of the				For more details, refer to the "Operator's Guide".
	scanned data.
	Vertical line on the		Are the glass scanner windows dirty?		Clean the glass scanner windows.
	scanned data.				For more details, refer to the "Operator's Guide".

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		fi-6010N Network Scanner Getting Started
Problem	Check Item	Suggestion
appears skewed or	Has the document been loaded	Load the document correctly.
	correctly?
distorted.
Quality of scanned	Are the glass scanner windows dirty?	Clean the glass scanner windows.
data is poor.
Cannot login with	Was the Caps Lock on when the	Turn off the Caps Lock and try logging in again.
administrator	password was entered?	If the password has been lost or forgotten, contact
password.		your FUJITSU scanner dealer or an authorized
		FUJITSU scanner service provider.
The "Keyboard	After turning the scanner off, was the	Disconnect the AC cable from the scanner, wait at
error or not	power turned back on again	least ten seconds, then reattach the cable and turn
keyboard present"	immediately?	the power back on again. If the problem persists,
message is shown		contact your FUJITSU scanner dealer or an
on the screen, the		authorized FUJITSU scanner service provider.
scanner does not
startup.
Input field entry	Has the input field been selected?	Select the input field and try again.
entered via the key-
		Press the [Cancel] button and try again.
board does not
		To use the touch panel, touch the input field directly
appear on the
		and try again
screen.
Saving is not	Does the length of the "Save As"	Select a "Save As" folder that respects the limit.
possible after	folder path (folder path plus file
pressing [Save] on	name) exceed 259 characters?
the "File
Download" dialog
box.
Status screen stops	Is there enough free space in the	Make sure that there is enough space in the drive.
at "Printing scan	drive on which the spool folder for
data to...".	the print server exists.
No response from	Has the [Download], [Get CSV] or	Try pressing a different tab or button on the screen.
pressing tab or	[Backup] button been selected?
enter key after a file
download operation
has been selected
via the network
interface or the
download process
does not start.
An error occurs	Is an Admin Tool of another lan-	Uninstall the existing Admin Tool, and try again.
when installing an	guage already installed?
Admin Tool.
The login screen is	Are the SSL settings correct?	Close the screen, correct the settings, and try con-
not displayed when		necting again.
connecting via the	Was the [Yes] button selected on the	Close the screen and try connecting again. Select
network.	"Security Warning" dialog box when	the [Yes] button on the "Security Warning" dialog
	connecting with HTTPS?	box when connecting.

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