3.1 Remedying Typical Troubles

This section describes troubles that may occur during scanning and how to remedy that trouble. Before you ask for repair, check the following flowcharts.

If the remedies in these flowcharts do not solve the problem, check the items in "3.2 Items to Check Before Contacting the Agent Where You Bought the Scanner" (page 32) and then contact the agent where you bought the scanner.

Symptom 1 Scanner cannot be turned ON.

Are power cable, the AC adapter and the USB cable correctly connected?

YES

Is your PC turned on?

YES

NO

 

Correctly connect power cable,

 

 

 

 

 

 

 

 

USB cable and the AC adapter.

 

 

 

 

 

NO

Turn on your PC.

Is the Scanner driver installed

NO

 

Install the Scanner driver

 

 

 

correctly?

 

 

correctly. Refer to "2.1

 

 

 

Installing the Scanner

 

 

 

 

 

 

 

 

Application" of Getting

 

YES

 

 

Started.

 

 

 

 

 

 

 

 

 

If you cannot solve the problem after taking measures, check the items in "3.2 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU service provider.

26