When the document is scanned in Black & Symptom 5 White mode, the image generated becomes

black.

Are the Document holding pad

NO

 

and the Document bed of the

 

scanner clean?

 

YES

 

Have you tried to adjust the

NO

 

settings of the scanner driver

 

(Threshold or Brightness)?

 

YES

 

Do you scan a thin document that

YES

 

the contents of the backside is

 

seen through?

 

NO

 

Clean the unclean part (*1)

Adjust the Threshold and/or Brightness.

Place a piece of white paper behind the document and scan again.(*2)

If you cannot solve the problem after taking measures, check the items in "3.2 Items to Check Before Contacting the Agent Where you Bought the Scanner" and contact the dealer or an authorized FUJITSU service provider.

*1) For cleaning the unclean part, see Chapter 2 DAILY CARE.

*2) - When there is any contents such as characters on the backside of the document, it may be seen through and appeared in the scanned image.

-When using "Automatic Size and Skew detection", lap over the document with a white paper of the same size of the document.

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