3.2Items to Check Before Contacting the Agent Where You Bought the Scanner
■Installation or PC connection issues■Problem at the time of personal computer connection
| Item | findings |
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| OS (Windows) |
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| Displayed error message |
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| Interface | USB 2.0 |
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| Interface controllers | (Example) |
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| Made by Intel, 82801EB |
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■ Imaging system trouble |
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Item | findings |
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Type and version of scanner driver |
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Type of interface controller | (Example) |
| Made by Intel, 82801EB |
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OS (Windows) |
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Application software | (Example) ScandAll 21 |
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Item | findings |
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Can the scanner image and the document be sent by
3
TROUBLESHOOTING
| 33 | |
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