3.1 Remedying Typical Troubles
Symptom 2 The scanning does not start.
Did you unlock the shipping lock of the flatbed?
YES
Is the USB cable connected correctly?
YES
Is the connector of the USB cable broken?
NO
Does the scanning start after running ON the PC again?
NO
If you cannot solve the problem after taking measures, check the items in "3.2 Items to check before contacting the dealer where you bought the scanner" and contact the dealer or an authorized FUJITSU service provider.
NO
NO
YES
YES
Turn OFF the scanner and unlock the shipping lock. (*1)
Connect the USB cable correctly. (*2) If you use an USB hub, connect the scanner directly to your PC.
Use a new USB cable and correctly connect it.
The scanner operation is normal.
3
TROUBLESHOOTING
*1) For details, refer to "Getting Started" 2.2 Installing the Scanner.
*2) For details, refer to "Getting Started" 2.3 Connecting the scanner to your PC.
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