4. Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, please check the following items.If you cannot solve the problem even after checking the following items, contact the store where you purchased the scanner, or contact an authorized FUJITSU scanner service provider.
Symptom |
| Check This Item |
| Remedy |
The scanner cannot be turned | Are the AC/USB cable and AC adapter | Correctly connect the AC/USB cable and AC | ||
on. | connected correctly? | adapter. |
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| Disconnect the AC adaptor/cable and reconnect | |
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| them again. |
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| (Note: Please wait at least 5 seconds before | |
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| reconnecting the AC cable.) | |
| Is the Paper chute cover closed? (The | Open the Paper chute cover. | ||
| scanner’s power supply is controlled by |
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| |
| closing/opening the Paper chute cover.)` |
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| Is Windows normally started up? | Please wait until Windows has started up | ||
| (This scanner’s power is controlled by turning | completely. The | LED may turn off when | |
| on/off the computer.) | Windows is starting up or the scanner is in low | ||
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| power mode. |
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| Did you push the [POWER] button to turn off | Press the [POWER] button on the scanner. | ||
| the scanner? (The scanner can be turned off by |
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| pressing [POWER] button when the paper |
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| chute cover is opened.) |
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Scanning does not start. | Is the USB cable properly connected? | Correctly connect the USB cable. (When a hub is | ||
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| used, check the hub's power supply.) | |
| Does the | LED light blink repeatedly? | Disconnect the AC adaptor/cable and reconnect | |
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| them again. |
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| (Note: Please wait at least 5 seconds before | |
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| reconnecting the AC or USB cable.) | |
| Is ScanSnap Manager started? | If the "ScanSnap Manager" icon is not displayed, | ||
| (If ScanSnap Manager is started successfully, | on the [Start] menu, select [Programs] - | ||
| the "ScanSnap Manager" icon S appears on | [ScanSnap Manager] - [ScanSnap Manager] to | ||
| the task tray.) |
| start up ScanSnap Manager. | |
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| Is ScanSnap Manager running normally? | Perform the following procedure: | ||
| (If ScanSnap Manager is not running normally, | 1. Perform “Scan for hardware changes” or | ||
| the "ScanSnap Manager" icon in the task tray | “Refresh” from Device Manager. (*1) If the | ||
| is displayed as .) | situation does not improve, perform step 2. | ||
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| 2. Disconnect and | |
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| the AC adapter (Please wait at least 5 seconds | |
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| before turning on the power again.). If this | |
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| does not change the state, please perform step | |
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| 3. |
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| 3. If an USB hub is used, directly connect | |
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| ScanSnap to your PC. If this does not change | |
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| the state, please perform step 4. | |
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| 4. If your PC has multiple USB ports, connect | |
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| ScanSnap with other port(s). If this does not | |
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| change the state, perform step 5. | |
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| 5. .Restart your PC. | |
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| If none of the above operations resolve the | |
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| problem, uninstall and | |
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| Manager following the procedure given at (*2) | |
| Is the "Scan and Save Settings" window still | Close the "Scan and Save Settings" window, and | ||
| displayed? |
| scan the document. |
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Vertical lines appear in the | Is the inside of the ADF dirty? | Clean the inside of the ADF following the | ||
scanned image. |
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| instructions in “5. Daily Care”. | |