Symptom

Check This Item

Remedy

The generated image shifts or

Is the document loaded correctly?

Load the document correctly.

is distorted.

 

Refer to Operator’s Guide section 3.3

The image scanned is too light

Is the "Brightness (Black and White scanning

Adjust "Brightness" at [Scanning] - [Option...] in

or too dark.

only)" setting on [Option...] of the [Scanning]

the "Scan and Save Settings" window.

 

tab set to extremely Light or Dark?

 

Lines on the document are

Are you scanning in color mode, documents

The color mode is used for capturing colored

blurred.

including handwritten or typed text, tables or

images like photos in high quality. For other

(Example: Ruled lines on a

frames with ruled lines?

documents including textual content, select the

table cannot be seen.)

 

check box for [Setting for text only document] at

 

 

[Scanning] – [Option] in the “Scan and Save

 

 

Settings” window.

 

 

If it does not improve even after you have tried

 

 

this method, change “Image quality” setting.

Scanning speed is very slow.

Does your PC satisfy the recommended system

Check the system requirements in section 2.1,

 

requirements?

“Before Installing”, of the Operator’s Manual.

 

 

Scanning speed will be slower whenever the CPU

 

 

and memory requirements are not met.

 

 

If this is the case, at [Scanning] - [Option...] in

 

 

the "Scan and Save Settings" window, clear the

 

 

check boxes of the following to increase the

 

 

scanning speed.

 

 

- Correct skewed character strings automatically

 

 

- Allow automatic image rotation

 

Is the USB 1.1 connected?

If your PC has an USB 2.0 port, connect the

 

Note: When using an USB1.1 interface, the

scanner to this port. (If using a USB hub, it must

 

data transfer rate may be slower due to large

also support USB 2.0 interfaces.) (*3)

 

data sizes.

 

Multi-feeds (*4) occur

Is the Pad ASSY dirty?

Clean the Pad ASSY following the instructions in

frequently.

 

“5.3. Cleaning Inside of the scanner".

 

Is the Pad ASSY worn out?

Replace the Pad ASSY following the instructions

 

 

in “6.2. Replacing the Pad ASSY”.

 

Is the document stack thicker than 5 mm?

Reduce the number of sheets of the document

 

 

stack to 5 mm thickness or less.

Paper is not fed (stops

Is the Pick roller dirty?

Clean the Pick roller following the instructions in

midway).

 

“5.3. Cleaning Inside of the scanner”.

 

Is the Pick roller worn out?

Clean the Pick roller following the instructions in

 

 

“6.3. Replacing the Pick Roller”.

 

Are there any debris on the document feeding

Remove any debris from the document feeding

 

path?

path.

 

Do the loaded documents satisfy the conditions

Try the following:

 

described in section 3.2 on the Operator’s

・Slightly push through with your finger the first

 

Guide?

sheet of the documents at the start of scanning.

 

If not, they might not pass smoothly through

・Change the insertion direction of the document.

 

the ADF.

 

The scanner is not recognized

Did you connect the scanner to your PC before

On the [Start] menu, select [Control panel] -

even if ScanSnap Manager is

installing ScanSnap Manager?

[System] - [Hardware] - [Device Manager].

installed.

Is the scanner registered as "Other device" in

Delete the device name (such as USB device,

 

the "Device Manager"?

differs with the OS) under "Other Device"

 

 

selection in the [Device Manager] and restart

 

 

your PC.

The file size of a scanned

Is the B&W document scanned in the color

Select “B&W” at [Color mode:] on the

black & white image is the

mode?

[Scanning] tab in the “Scan and Save Settings”

same as for a color document.

 

window.

The rear side of the document

Is the "Setting for text only document." check

Select the "Setting for text only document."

appears in the scanned image

box cleared at [Option...] on the [Scanning] tab

check box. (Available only in color mode) which

when scanning a double-sided

in the "Scan and Save Settings" window?

makes characters, lines and contrasts appear

document (noise of back side

 

sharp and clear, and the noise of the backside

image).

 

image is eliminated. Please note that you can use

 

 

this mode also for documents including photos

 

 

and illustrations. However the contrasts and

 

 

colors might be affected.

ScanSnap S500 Getting Started 15