Symptom

Check This Item

Remedy

Scanned images are not

When "Allow automatic blank page removal"

Right click "ScanSnap Manager" icon on the task

displayed on the screen (when

is enabled, almost blank documents with only a

bar, select [Setting...] - [Scanning] tab and click

“Allow automatic blank page

few characters may be accidentally recognized

the [Option...] button. Then clear the "Allow

removal" is enabled).

as blank pages and removed from scanned

automatic blank page removal" check box.

 

image data.

 

The scanned image cannot be

Have you scanned a document written in small

Right click "ScanSnap Manager" icon on the task

read.

letters?

bar, select [Setting...] - [Scanning] tab, and from

 

 

"Scanning Quality" choose either "Best" or

 

 

"Excellent".

Scanned images are skewed.

Are the documents fed into the ADF skewed

The "Allow automatic image deskew" function

 

more than +-5 degrees?

can correct skewed images up to +-5 degrees.

 

 

Load the document onto the scanner so that the

 

 

document skew does not exceed this limit.

 

Depending on the contents of document, the

Refer to Operator’s Guide section 3.4.

 

automatic image deskew may not work

 

 

properly.

 

The orientation of scanned

Depending on the contents of document, the

Refer to Operator’s Guide section 3.4

documents is not displayed

automatic image rotation may not work

 

correctly (when “Allow

properly.

 

automatic image rotation” is

 

 

enabled).

 

 

A part of the document does

Is the “Allow automatic blank page removal"

Clear the check box for “Allow automatic blank

not appear in the scanned

enabled?

page removal" on [Option] of the [Scanning] tab

image.

 

of [Scan and Save Settings] .

The document is not been fed

1. Is the inside of the scanner dirty?

1. Clean the dirty locations

or jams.

2. Are you scanning one of the following:

2. Use the Carrier Sheet to documents that are

 

Thin paper

difficult to be fed into the scanner.

 

Torn paper

 

 

Folded paper

 

*1) For Windows XP, From "Device Manager", right click on computer name an perform “Scan for hardware changes".

*2) Confirm that PC and ScanSnap are powered on and connected properly.

-From Device Manager, check if ScanSnap is recognized as unknown device. If so, delete it from [Control Panel] - [System].

-Close ScanSnap Manager

-Go to [Control Panel] - select [Add or remove Programs] and uninstall ScanSnap Manager and ScanSnap Organizer. (Refer to Operator’s Guide section 4.1.)

-Before restarting your PC, remove the following folders and files.

When you delete the following folders and files, pay extra attention not to remove any other folders or files, since this will affect your system environment.

For Windows 2000, Windows XP:

Delete the folder ScanSnap under:

c:\Documents and Settings\<User name>\Application Data\PFU\ Delete the folder Driver under:

c:\Program Files\PFU\ScanSnap\

For Windows 98, ME:

Delete the folder Driver under:

c: \Program Files\PFU\ScanSnap\

After you have removed the above given folders, please confirm if the files

-S500.inf

-S500.PNF

In the folder C: \Windows\Inf have been deleted. If this is not the case, please remove also these two files.

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