Troubleshooting
10.3WAN Connection
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| Indication/Symptom |
| What to do |
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| I can access the HN294d |
| Make sure that the HN294d is connected properly |
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| but cannot connect to my |
| according to the installation instructions. If the DSL |
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| ISP. |
| LED on the front panel is Off or keeps flashing, there |
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| may be a problem with the cable connection to the |
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| HN294d. |
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| Make sure that the right connection type (ADSL |
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| mode) is used in the Configuration Wizard |
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| (according to instructions from your ISP/service |
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| provider). |
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| If you connect using a User Name and Password, |
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| make sure you type it exactly as provided, i.e. |
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| distinguish between uppercase and lowercase |
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| letters. |
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| Verify that you are in accordance with your ISP |
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| service agreement before sharing Internet access. |
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| Some ISP’s do not care if you share your broadband |
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| connection while others will explicitly restrict this |
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| type of activity. |
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10.4WLAN Connection
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| Indication/Symptom |
| What to do |
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| I cannot find the MAC |
| You will normally find the MAC address on the |
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| address of my WLAN |
| product label of your WLAN adapter. If not, click |
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| adapter. |
| Start > Run… type command and click OK. In the |
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| command window that appears, type ipconfig /all |
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| and hit Enter. You will then find the MAC address |
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| listed as physical address under your wireless |
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| adapters. |
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| I have problems getting a |
| If you have enabled WEP, try disabling that. When |
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| wireless connection |
| the wireless network runs smoothly, you may then |
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| enable WEP. Remember to enter the same keys at |
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| every device on the wireless network. |
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| Try setting up the connection with the client in the |
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| same room. Remember that walls and ceilings will |
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| reduce the operating range. Also, other devices |
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| emitting radiation at the same frequency, such as |
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EN/LZT 108 6377 R4 - September 2003 | 77 |
