Troubleshooting

10.3WAN Connection

 

 

 

 

 

 

Indication/Symptom

 

What to do

 

 

 

 

 

 

 

 

 

 

 

 

I can access the HN294d

 

Make sure that the HN294d is connected properly

 

 

but cannot connect to my

 

according to the installation instructions. If the DSL

 

 

ISP.

 

LED on the front panel is Off or keeps flashing, there

 

 

 

 

may be a problem with the cable connection to the

 

 

 

 

HN294d.

 

 

 

 

Make sure that the right connection type (ADSL

 

 

 

 

mode) is used in the Configuration Wizard

 

 

 

 

(according to instructions from your ISP/service

 

 

 

 

provider).

 

 

 

 

If you connect using a User Name and Password,

 

 

 

 

make sure you type it exactly as provided, i.e.

 

 

 

 

distinguish between uppercase and lowercase

 

 

 

 

letters.

 

 

 

 

Verify that you are in accordance with your ISP

 

 

 

 

service agreement before sharing Internet access.

 

 

 

 

Some ISP’s do not care if you share your broadband

 

 

 

 

connection while others will explicitly restrict this

 

 

 

 

type of activity.

 

 

 

 

 

 

 

 

 

 

 

10.4WLAN Connection

 

 

 

 

 

 

Indication/Symptom

 

What to do

 

 

 

 

 

 

 

 

 

 

 

 

I cannot find the MAC

 

You will normally find the MAC address on the

 

 

address of my WLAN

 

product label of your WLAN adapter. If not, click

 

 

adapter.

 

Start > Run… type command and click OK. In the

 

 

 

 

command window that appears, type ipconfig /all

 

 

 

 

and hit Enter. You will then find the MAC address

 

 

 

 

listed as physical address under your wireless

 

 

 

 

adapters.

 

 

 

 

 

 

 

 

 

 

 

 

I have problems getting a

 

If you have enabled WEP, try disabling that. When

 

 

wireless connection

 

the wireless network runs smoothly, you may then

 

 

 

 

enable WEP. Remember to enter the same keys at

 

 

 

 

every device on the wireless network.

 

 

 

 

Try setting up the connection with the client in the

 

 

 

 

same room. Remember that walls and ceilings will

 

 

 

 

reduce the operating range. Also, other devices

 

 

 

 

emitting radiation at the same frequency, such as

 

 

 

 

 

 

EN/LZT 108 6377 R4 - September 2003

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Garmin HN294DP/DI manual WAN Connection, WLAN Connection, Indication/Symptom, What to do