Gateway E-9722R 84

CHAPTER 6: Troubleshooting

Contents

E-9722RServer Page Contents Page Page Page CHAPTER1 Checking Out Your Gateway Server •Front •Back •Interior Front Control panel Back Interior System board Connectors Page Hot-swapbackplanes SATA II/SAS backplane LED information Getting Help Server Companion DVD Gateway Web site Telephone support Page CHAPTER2 Setting Up Your Server •Setting up the hardware •Protecting from power source problems •Starting your server Setting up the hardware Protecting from power source problems Starting your server Understanding the power-on self-test Turning off your server Setting up the operating system Initial hardware settings CHAPTER3 Maintaining Your Server •Caring for your server •Preparing for system recovery •System administration Caring for your server Cleaning your server Cleaning the screen Preparing for system recovery Recording the BIOS configuration System administration Gateway Systems Manager Server security Locking the server Using BIOS security passwords Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD Viewing documents Installing drivers and programs Booting from the Server Companion DVD Page CHAPTER4 Installing Components •Preparing to install components •Preventing static electricity discharge •Opening the server case Preparing to install components Selecting a place to work Gathering the tools you need Opening the server case Page Closing the server case Installing and removing drives Removing and installing an optical drive Removing and installing a hard drive Page Filling empty drive bays Installing memory Page Page Installing and removing PCI expansion cards Removing and installing the PCI riser assembly, a riser, or a PCI card Page Page Page Replacing system fans Page Page Replacing or adding a processor Page Replacing a power supply module Replacing the power distribution module Page Replacing the hot-swapbackplane Installing and removing an optional mezzanine board Page Replacing the CMOS battery Replacing the control panel Replacing the system board Page Page CHAPTER5 Using the BIOS Setup Utility •Opening the BIOS Setup utility •Updating the BIOS •Recovering the BIOS Opening the BIOS Setup utility Updating the BIOS Recovering the BIOS Resetting the BIOS Resetting BIOS passwords Updating and recovering the BMC Updating the BMC firmware Recovering the BMC Page Page CHAPTER6 Troubleshooting •Telephone support •Tutoring and training •Safety guidelines Telephone support Before calling Gateway Customer Care Tutoring and training Safety guidelines Error messages Memory messages Boot messages Storage Device messages System configuration messages CMOS messages Miscellaneous messages Troubleshooting First steps Battery replacement Beep codes Page Diagnostic LEDs POST code checkpoints Page Bootblock initialization code checkpoints Bootblock recovery code checkpoints DIM code checkpoints ACPI runtime checkpoints BIOS Optical drive Expansion cards Hard drive Internet Keyboard Memory Monitor Power Processor Page APPENDIXA Server Specifications •System specifications •System board specifications •Environmental specifications System specifications System board specifications Environmental specifications Electronic specifications Memory map Interrupts Connector pinouts Main power connector (J48) Processor power connector (J1) VGA connector Serial port connector Keyboard and Mouse connectors External USB connectors I2C(SMBus) connector Additional specifications Page APPENDIXB BIOS Settings Page Page Page Page Page Page Page APPENDIXC Legal Information Important safety information Setting up your system Care during use Replacement parts and accessories Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part FCC Part 15 Class A Statement Laser safety statement California Proposition 65 Warning Environmental information Notices All Rights Reserved Trademark Acknowledgments Page Index Numerics