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Gateway Laptop Troubleshooting, Audio, Battery, CD drives

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•If the notebook will not turn on, try turning it on with the notebook plugged in and the main and optional secondary batteries removed, then try turning the notebook on with the notebook unplugged and the battery(ies) installed.

•If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.

•Make sure that your hard drive is not full.

•If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem.

•If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

•If an error occurs in a program, see the program’s printed documentation or the online help.

Troubleshooting

Troubleshooting topics are listed in alphabetical order.

Audio

Audio troubleshooting is covered under “Sound” on page 120.

Battery

Battery troubleshooting is covered under “Power” on page 118.

CD drives

CD drive troubleshooting is covered under “DVD drives” on page 99.

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Contents

NOTEBOOK Page Chapter 1: About This Reference Chapter 2: Checking Out Your Notebook Chapter 3: Setting Up and Getting Started Chapter 4: Using Drives and Accessories Chapter 5: Managing Power Chapter 6: Traveling with Your Notebook Chapter 7: Maintaining Your Notebook Chapter 8: Upgrading Your Notebook Chapter 9: Troubleshooting Appendix A: Legal Information Index Page CHAPTER1 About This Reference •About this guide •Accessing your online User Guide •Gateway contact information About this guide Accessing your online User Guide Gateway contact information Gateway model and serial number Microsoft Certificate of Authenticity For more information CHAPTER2 Checking Out Your Notebook •Front •Left •Right Front Left Right Back Bottom Keyboard area Page CHAPTER3 Setting Up and Getting Started •Working safely and comfortably •Connecting the AC adapter •Connecting the dial-upmodem Working safely and comfortably Reducing eye strain Setting up your computer desk and chair Sitting at your notebook Avoiding discomfort and injury from repetitive strain Connecting the AC adapter Page Protecting from power source problems Connecting the dial-upmodem Starting your notebook Page Waking up your notebook Turning off your notebook Restarting (rebooting) your notebook Using the status indicators Using the keyboard Key types System key combinations Page Page Programming the hotkey Using the optional fingerprint reader Running the TouchStrip Tutorial Enrolling your fingerprints Page Using the Fingerprint Control Center Using the fingerprint reader features Using the smart card reader Using a privacy filter Using the EZ Pad touchpad Page Adjusting the brightness Adjusting the volume Turning your wireless radio on or off IEEE 802.11 wireless network radio Bluetooth radio CHAPTER4 Using Drives and Accessories •Changing modules •Using the CD or DVD drive •Using the memory card reader Changing modules Page Page Using the CD or DVD drive Identifying drive types Using a CD or DVD Using the memory card reader Memory card types Inserting a memory card Using a memory card Removing a memory card Adding and removing a PC Card Using a port replicator Installing a printer or other peripheral device Connecting a USB device Connecting an IEEE 1394 device Viewing the display on a projector or monitor Viewing the display on a television Ordering accessories Page Page CHAPTER5 Managing Power •Monitoring the battery charge •Recharging the battery(ies) •Recalibrating the battery(ies) Monitoring the battery charge Recharging the battery(ies) Changing batteries Replacing the main battery Installing a secondary battery Recalibrating the battery(ies) Extending battery life Maximizing battery performance Conserving battery power Using alternate power sources Changing power modes Using power saving modes Changing notebook power settings Changing the power scheme Changing alarm options Changing advanced settings Activating and using Hibernate mode Page Page CHAPTER6 Traveling with Your Notebook •Packing your notebook •Traveling by air •Dial-upmodem Packing your notebook Traveling by air Dial-upmodem Radio frequency wireless connections Security Power Additional tips Page CHAPTER7 Maintaining Your Notebook •Caring for your notebook •Cleaning your notebook •Maintaining the battery(ies) Caring for your notebook Cleaning your notebook Cleaning the exterior Cleaning the keyboard Cleaning the notebook screen Maintaining the battery(ies) Storing batteries Cleaning CDs or DVDs Page CHAPTER8 Upgrading Your Notebook •Preventing static electricity discharge •Adding or replacing memory modules •Replacing the hard drive kit Preventing static electricity discharge Adding or replacing memory modules Page Page Page Replacing the hard drive kit Page Page Page Page Page Troubleshooting •Safety guidelines •First steps •Troubleshooting •Telephone support Safety guidelines First steps Troubleshooting Audio Battery CD drives Diskette drive (modular or external) Display DVD drives Page Ethernet File management Fingerprint reader Hard drive Internet Keyboard Media Center Page Page Memory Memory card reader Modem (cable or DSL) Modem (dial-up) Page Page Mouse Networks (wired) Page Networks (wireless) Page Passwords PC Cards Power Printer Page Sound Status indicators Touchpad Video Telephone support Before calling Gateway Customer Care Legal Information •Important safety information •Regulatory compliance statements •Environmental information •Notices Important safety information Setting up your system Care during use Replacement parts and accessories Wireless guidance United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part Unintentional emitter per FCC Part FCC declaration of conformity California Proposition 65 Warning Mercury Warning Canada Unintentional emitter per ICES-003 Japan Japanese Modem Notice Laser safety statement EPA ENERGY STAR Environmental information Notices All Rights Reserved TrademarkAcknowledgments Macrovision statement Index