Gateway Laptop Telephone support, Before calling Gateway Customer Care

CHAPTER 9: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your notebook, follow theserecommendationsbefore contactingGatewayCustomer Care:

•Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.

•If you have recently installed hardware or software, make sure that you have installed it according to the instructionsprovided with it. If youdid not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

•If you have “how to” questions about using a program, see:

•Online Help

•Printed documentation

•The Microsoft Windows documentation

•The software publisher’s Web site

•See the troubleshooting section of this chapter.

Warning

To avoid bodily injury, do not attempt to troubleshoot your notebook problem if:

•Power cords or plugs are damaged

•Liquid has been spilled into your notebook

•Your notebook was dropped

•The case was damaged

Instead, unplug your notebook and contact a qualified computer technician.

•Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken.

•Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps.

•The label on the bottom of your notebook includes the Gateway Customer Care telephone number. For more information, see “Gateway contact information” on page 3.

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