CHAPTER 9: Troubleshooting
• Make sure that the disc label is facing up, then try again.
• If you are trying to play a DVD, make sure that you have a DVD drive. For more information, see “Identifying drive types” on page 45.
• The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again.
• Try a different disc. Occasionally discs are flawed and cannot be read by the drive.
• Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.
• Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.
• Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 81.
An audio CD does not produce sound

•Make sure that the CD label is facing up, then try again.

•Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.

•Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see “Adjusting the volume” on page 38.

•Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see “Adjusting the volume” in your online User Guide.

•Make sure that Mute controls are turned off.

•If you are using the built-in speakers, make sure that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see “Front” on page 6.

•If you are using powered speakers, make sure that they are plugged in and turned on.

•Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 81.

•Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.

•Reinstall the audio device drivers.For more information, see “Gateway Web site” in your online User Guide.

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