CHAPTER 9: Troubleshooting

Fingerprint reader

The fingerprint reader does not recognize your fingerprint

•Make sure that you are using the correct method for swiping your finger. For more information, see “Running the TouchStrip Tutorial” on page 30.

•Make sure that you are using a finger that you have enrolled. For more information, see “Enrolling your fingerprints” on page 31.

•For more information about troubleshooting the fingerprint reader, click Start, All Programs, Protector Suite QL, then click Help.

Hard drive

You see an “Insufficient disk space” error message

•Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see “Deleting unnecessary files” in your online User Guide.

•Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin.

Caution

All deleted files will be lost when you empty the Recycle Bin.

•Save your files to another drive. If the hard drive is full, copy any files not regularly used to backup media, then delete them from the hard drive.

Help

For more information about file management, click Start, then click Help and Support. Type the keyword file management in the Search box, then press ENTER.

You see a “Data error” message

•This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program.For instructionsonfixing hard driveproblems, see “Checking the hard drive for errors” in your online User Guide.

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