CHAPTER 9: Troubleshooting

You see an “Unable to locate host” message and are unable to browse the Internet

•This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Internet performance:

•The condition of the telephone lines in your residence or at your local telephone service

•The condition of the Internet computers to which you connect and the number of users accessing those computers

•The complexity of graphics and multimedia on Web pages

•Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook

People are sending you e-mail messages, but you have not received any mail

•Click the receive button in your e-mail program.

•Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message

•Make sure that nothing is resting on the keyboard.

•Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your notebook.

You are pressing a letter key and a number appears on the screen

•The numeric keypad is turned on. For more information about using your keyboard, see “Using the keyboard” on page 24.

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