CHAPTER 9: Troubleshooting

5Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information isavailable, awhite screenappearswith no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help

For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box, then press ENTER.

The modem is noisy when it dials and connects

•When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click p Printers and Other Hardware.

2Click/double-click the Phone and Modem Options icon, then click the Modems tab.

3Click the modem you want to adjust, then click Properties.

4Click the Modem tab, then adjust the Speaker volume control.

5Click OK twice to close the Phone and Modem Options dialog box.

Mouse

See also “Touchpad” on page 121.

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