Chapter 1: Getting Help

Using eSupport

The eSupport site is divided into five major areas:

■Support Home

■Product Support

■Downloads

■Contact Us

■PC Tools

Support Home

Click Support Home, then click All Support Documents to access product documentation, specifications, and guides. You can also browse through the reference area to locate an article specific to the question you have.

Click Support Home, then click General Tutorials to access an extensive library of how-to articles and videos on topics, such as making audio CDs and installing a hard drive.

Product Support

Click Product Support to view a list of all the products that Gateway supports.

Downloads

Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your notebook. Click All Downloads to walk through a step-by-step wizard to locate your drivers.

Contact Us

Click Contact Us to access links to customer care with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 121.

PC Tools

Click PC Tools to access utilities to help you manage your notebook.

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