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Gateway M460 Troubleshooting

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Chapter 9

Troubleshooting

•Troubleshooting typical hardware and software problems

•Getting telephone support

•Using automated troubleshooting systems

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Contents

Page Page Getting Help Checking Out Your Gateway Notebook Getting Started Using the Optional Port Replicator Maintaining Your Notebook Troubleshooting A Safety, Regulatory, and Legal Information Index Getting Help Thank you for purchasing our notebook Gateway Web site Using eSupport To start Help and Support: Searching for a topic To access the Using Your Computer guide: Online help Page Checking Out Your Gateway Notebook Front Component Icon Description Left side Right side Back Bottom Keyboard area Page Gateway model and serial number Microsoft Certificate of Authenticity Finding your specifications Accessories Batteries Carrying cases Memory Printers USB flash drive Page Getting Started To install the battery: To connect the AC adapter: Protecting from power source problems To connect the modem: To connect to a cable or DSL modem or to an Ethernet network: To start your notebook: Waking up your notebook To turn off your notebook: To close unresponsive programs and restart your notebook: Status indicators Indicator Using the keyboard Key types System key combinations Page Using the EZ Pad touchpad Using the touchpad Page Using the optional EZ Point pointing device Button Function Replacing the EZ Point pointing device cap Turning the touchpad or pointing device on or off To turn the touchpad or optional pointing device on or off: Page To adjust the overall volume level using hardware controls: To turn the wireless radio on or off: Page Using Drives and Ports To change bay modules: Page Identifying drive types Inserting a CD or DVD To insert a CD or DVD: Playing a CD Playing a DVD Creating CDs and DVDs Memory card types Inserting a memory card To use a memory card: To remove a memory card: To insert a PC Card: To remove a PC Card: Page To use a projector or external monitor: Page To view your notebook display on a television: Page Page Page Managing Power Monitoring the battery charge To recalibrate the batteries: Page Replacing the main battery To replace the main battery: Changing batteries Page Installing a secondary battery To install a secondary battery: Conserving battery power Using alternate power sources Changing power modes Page Upgrading Your Notebook Preventing static electricity discharge To add or replace memory modules: Page Page Page To replace the hard drive kit: Page Page Page Using the Optional Port Replicator Page Page Attaching to the port replicator To attach your notebook to the port replicator: Page Disconnecting from the port replicator To separate your notebook from the port replicator: To secure your notebook and port replicator: Page Maintaining Your Notebook Caring for your notebook Cleaning the exterior Cleaning the keyboard Cleaning the notebook screen Cleaning CDs or DVDs Protecting your computer from viruses To scan for viruses: To remove a virus: To update Norton AntiVirus: To run Windows Update: Troubleshooting Safety guidelines First steps Audio Battery CD drives Device installation To check IRQ usage: Diskette drive Display DVD drives An audio CD does not produce sound A DVD movie will not play A DVD does not produce sound on a TV File management To restore deleted files: Hard drive You see a “Data error” message You see a “Non-systemdisk”, “NTLDR is missing”, or “disk” error message Internet Keyboard Memory Memory card reader Modem (dial-up) To check the dialing properties: Your 56K modem does not connect at 56K To run modem diagnostics: To turn down the modem volume: Mouse Networks Passwords PC Cards Pointing device Power Printer To set a default printer: To make sure that the printer is not set to work offline: Sound Touchpad or pointing device Video Before calling Gateway Customer Care Telephone numbers Self-help Tutoring Training Page Safety, Regulatory, and Legal Information Important safety information Setting up your system Care during use Replacement parts and accessories Wireless Guidance United States of America Unintentional emitter per FCC Part FCC declaration of conformity California Proposition 65 Warning Mercury Warning Canada Unintentional emitter per ICES-003 Japanese Notice Laser safety statement EPA ENERGY STAR Macrovision statement Index