Chapter 9: Troubleshooting

The secondary hard drive is not recognized

■The modular drive may not be inserted completely into the drive bay. Press the drive into the bay, then try to access the drive again.

Internet

You cannot connect to the Internet

■If you are using a dial-up modem, make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Right side” on page 12 to make sure that the connections have been made correctly.

-OR-

If you are using a cable or DSL modem, make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. See “Right side” on page 12 to make sure that the connections have been made correctly.

■Make sure that you do not have a problem with your modem. For more information, see “Modem (dial-up)” on page 110.

■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help.

Help and For more information about troubleshooting Internet

Support connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the

Search box , then click the arrow.

You see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.

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www.gateway.com