Chapter 9: Troubleshooting

You are pressing a letter key and a number appears on the screen

■The numeric keypad is turned on. See “System key combinations” on page 33 for instructions on turning off your numeric keypad.

Memory

You see a “Memory error” message

■Make sure that the memory module is inserted correctly in the memory bay slot. For more information, see “Adding or replacing memory” on page 73.

■Use a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Adding or replacing memory” on page 73.

You see a “Not enough memory” error message

Close all programs, then restart your notebook.

Help and

For more information about troubleshooting memory

Support

errors, click Start, then click Help and Support. Type the

 

keyword memory error in the Search box

 

, then click the arrow.

 

 

Memory card reader

Drive letter for the memory card slot does not appear in the My Computer window

■Reboot your notebook.

Modem (dial-up)

Your modem does not dial or does not connect

■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Right side” on page 12 to make sure that the connections have been made correctly.

■Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone.

110

www.gateway.com