Gateway TWG870 user manual Connections and Setup, What the Modem Needs to Do Its Job

Check with your cable company to make sure you have everything you need to begin; they’ll know if you need to install special software or re-configure your computer to make your cable internet service work for you.

Contact Your Local Cable Company

You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway):

Chapter 1: Connections and Setup

What the Modem Needs to Do Its Job

￿The Right Cable Company: Make sure your local cable company provides data services that use cable TV industry-standard Euro-DOCSIS compliant and Euro-PacketCable compliant technology.

￿The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your gateway to the Internet and provides you with a pipeline to access Internet content on the World Wide Web (WWW). The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network (PSTN).

•The serial number

•The model number

•The Cable Modem (CM) Media Access Control (MAC) address

•The Terminal Adapter (EMTA) MAC address

•Security information: Service Set IDentifier (SSID), Encryption key / passphrase (WPA2-PSK by default), channel number. Default values are indicated underneath the modem on the sticker.

Please verify the following with the cable company

￿The cable service to your home supports Euro-DOCSIS compliant two-way modem access.

￿Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.)

￿You have a cable outlet near your PC and it is ready for Cable Modem service.

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Illustrations contained in this document are for representation only