Chapter 4: Additional Information

General Troubleshooting

You can correct most problems you have with your product by consulting the troubleshooting list that follows.

I can’t access the internet.

￿Check all of the connections to your Wireless Voice Gateway.

￿Your Ethernet card or USB port may not be working. Check each product’s documentation for more information.

￿The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company.

All of the lights are flashing in sequence.

￿This means the Wireless Voice Gateway is automatically updating its system software. Please wait for the lights to stop flashing. The updating process typically lasts less than one minute.

￿Do not remove the power supply or reset the Wireless Voice Gateway during this process.

I can’t get the modem to establish an Ethernet connection.

￿Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.

￿Check to see that you are using the right type of Ethernet cable.

The modem won’t register a cable connection.

￿If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable Company if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on.

￿The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than the one your Cable Company recommends, or if the terminal connections are loose, it may not work. Check with your Cable Company to determine whether you’re using the correct cable.

￿If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable Company.

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Gateway TWG870 user manual Can’t access the internet, All of the lights are flashing in sequence
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TWG870 specifications

The Gateway TWG870 is a versatile and robust residential gateway device designed to provide seamless internet connectivity and multifunctional capabilities for home networking. One of its standout features is its integrated DSL modem, which supports ADSL and ADSL2+ standards, ensuring reliable high-speed internet access. With download speeds reaching up to 24 Mbps, users can enjoy smooth streaming, gaming, and web browsing experiences.

Equipped with a built-in 4-port Ethernet switch, the TWG870 allows multiple wired devices to connect directly, enhancing network stability and performance. In addition to the wired connections, the gateway also features integrated Wi-Fi technology, specifically IEEE 802.11n, which offers better coverage and faster speeds compared to previous wireless standards. This enables users to connect their laptops, smartphones, tablets, and smart home devices wirelessly, creating a comprehensive home network without the clutter of cables.

Another significant characteristic of the Gateway TWG870 is its advanced security features. The device supports WPA/WPA2 encryption protocols, which safeguard users' networks from unauthorized access and ensure data privacy. Furthermore, with a built-in firewall, it adds an extra layer of protection against external threats, making it a reliable choice for families and individuals concerned about online safety.

The TWG870 also supports advanced Quality of Service (QoS) features, allowing users to prioritize bandwidth allocation for critical applications such as video conferencing or online gaming. This ensures a lag-free experience even when multiple devices are connected to the network simultaneously.

In terms of physical design, the Gateway TWG870 is compact and features a sleek appearance, making it suitable for placement in various home environments. Its user-friendly interface facilitates easy setup and configuration, enabling users to customize their network settings according to personal preferences.

Additionally, the device is compatible with various operating systems, ensuring broad compatibility across different platforms. With all these features combined, the Gateway TWG870 stands out as a reliable and efficient solution for home networking needs, providing users with the performance and flexibility required in today's connected world.
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