Gateway TWG870 user manual Additional Information, Networking, Frequently Asked Questions

Models: TWG870

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Chapter 4: Additional Information

Chapter 3: Networking

Chapter 4: Additional Information

Frequently Asked Questions

Q. What if I don’t subscribe to cable TV?

A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access.

Q. How do I get the system installed?

A. Professional installation from your cable provider is strongly recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self installation kit, including the necessary software to communicate with your cable ISP.

Q. My modem is connected to the power sector but does not work

A.Check the ON/OFF button on the rear panel of your modem. Should be set to “1”

Q. Once my Wireless Voice Gateway is connected, how do I get access to the Internet?

A. Your local cable company provides your internet service*, offering a wide range of services including email, chat, and news and information services, and a connection to the World Wide Web.

Q. It seems that the wireless network is not working

A. Check the WiFi LED on the front panel. If it is no lighted, press on the WPS button (on the side of the modem) during 3 seconds and then check again the WiFi LED. If it is lighted, then the WiFi is enabled.

Q. Can I watch TV, surf the Internet, and talk to my friends through the Wireless Voice Gateway at

the same time?

A.Absolutely!

Q.What do you mean by “Broadband?”

A.Simply put, it means you’ll be getting information through a “bigger pipe,” with more bandwidth, than a standard phone line can offer. A wider, “broader” band means more information, more quickly.

Q.What is Euro-DOCSIS and what does it mean?

A.“Data over Cable Service Interface Specifications” is the industry standard that most cable companies

are adopting as they upgrade their systems. Should you ever decide to move, the Wireless Voice Gateway

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Gateway TWG870 user manual Additional Information, Networking, Frequently Asked Questions