GE CGS980 Before you call for service…, Troubleshooting Tips, Problem, Possible Causes

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Gas/Control Lockout or		• If LOC appears in the display, the range control is
Control Lockout feature		locked. Turn this feature off to use the range. See the
is activated		Gas/Control Lockout section.
“Close Door” scrolls in	The display will always	• This is a normal reminder to close the door when
the display when BROIL	automatically remind you to	broiling.
is set	close the door.
Food does not broil	Oven controls improperly set.	• Make sure you touch the BROIL HI/LO pad.
properly in the upper oven
	Oven door not closed.	• See the Using the upper oven section.
	Improper shelf position	• See the Broiling Guide.
	being used.
	Food being cooked	• For best results, use a pan designed for broiling.
	in a hot pan.	Make sure it is cool.
	Cookware not suited	• For best results, use a pan designed for broiling.
	for broiling.
	Oven bottom not securely	• See the Installation of the range section.
	seated in position.
Upper oven temperature	Oven thermostat	• See the Adjust the upper oven thermostat—Do it
too hot or too cold	needs adjustment.	yourself! section.
Clock and timer	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
do not work	inserted in the electrical outlet.	grounded outlet.
	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.
	Oven controls improperly set.	• See the Using the clock and timer section.
Upper oven light does	Light bulb is loose or defective.	• Tighten or replace the bulb.
not work
	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
	inserted in the electrical outlet.	grounded outlet.
Upper oven will not	The oven temperature is too	• Allow the range to cool to room temperature and
self-clean	high to set a self-clean operation.	reset the controls.
	Oven controls improperly set.	• See the Using the self-cleaning upper oven section.
“Crackling” or	This is the sound of the	• This is normal.
“popping” sound	metal heating and cooling
	during both the cooking and
	cleaning functions.

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