GE CGS980 Before you call for service…, Troubleshooting Tips, Problem, Possible Causes

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

	Problem	Possible Causes	What To Do
Display goes blank		A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
		blown or the circuit
		breaker tripped.
		The clock is in the	• See the Special features of your oven control section.
		black-out mode.
Display flashes		Power failure.	• Reset the clock.
Unable to get the		Oven control pads were	• The BAKE and BROIL HI/LO pads must be touched at
display to show “SF”		not pressed properly.	the same time and held for 3 seconds.
Power outage,		Power outage or surge.	• Reset the clock. If the oven was in use, you must reset
clock flashes			it by touching the CLEAR/OFF pad, setting the clock
			and resetting any cooking function.
“Burning” or “oily”		This is normal in a new oven	• To speed the process, set a self-clean cycle for a
odor emitting from		and will disappear in time.	minimum of 3 hours. See the Using the self-cleaning
the vent			oven section.
Strong odor		An odor from the insulation	• This is temporary.
		around the inside of the oven
		is normal for the first few times
		the oven is used.
Fan noise		The convection fan may turn on	• This is normal. To maximize cooking evenness, the
		and off automatically.	fan is designed to operate in both directions with a
			pause in between.
Convection fan not		Preheat temperature	• Fan will start automatically once the preheat
working		not reached.	temperature is reached.
Drawer does not slide		The drawer is out of alignment.	• Fully extend the drawer and push it all the way in.
smoothly or drags			See the Care and cleaning of the range section.
		Drawer is over-loaded or load	• Reduce weight. Redistribute drawer contents.
		is unbalanced.
Lower oven drawer		A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
will not work		blown or the circuit breaker
		tripped.
		The oven is self-cleaning.	• Wait for the self-clean cycle to finish and the oven
			to cool.
		Controls improperly set.	• See the Lower oven drawer section.
Excessive condensation		Liquid in drawer.	• Remove liquid.
in the drawer
		Uncovered foods.	• Cover food with lid or aluminum foil.
		Temperature setting too high.	• Reduce temperature setting.
Food dries out in the		Moisture escaping.	• Cover food with lid or aluminum foil.
lower oven drawer
		Drawer not fully closed.	• Push drawer in until latch engages.

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