GE CGS980 Before you call for service…, Installation, Instructions, Operating, Problem

Before you call for service… ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem Possible Causes What To Do

Safety Instructions

Top burners do not light or do not burn evenly. (The front right burner is designed to have slightly smaller flames between the 6 and 9 o’clock positions. This is normal.)

Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.	grounded outlet.
Burner slits on the side of the	• Remove the burners and clean them. Check the
burner may be clogged.	electrode area for burned-on food or grease. See
	the Care and cleaning of the range section.
Improper burner assembly.	• Make sure the burner parts are installed correctly.
	See the Care and cleaning of the range section.

Operating

Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, contact the person
large or yellow		who installed your range or made the conversion.
Surface burners light	The oven gas shut-off valve	• To check the oven gas shut-off valve, remove the
but oven does not	may have accidentally been	drawer (see the Care and cleaning of the range section).
	moved during cleaning or	Remove the rear access panel by unscrewing the
	moving.	thumb screws in the upper left and right corners.
		Look for the gas shut-off lever at the back of the range.

Instructions

Lever is

shown closed.

PULL TO OPEN.

Thumb screws

Installation

Control signals after	You forgot to enter a bake	• Touch the BAKE pad and desired temperature or
entering cooking time	temperature or cleaning time.	the SELF CLEAN pad and desired clean time.
or start time
Food does not bake or	Oven controls improperly set.	• See the Using the upper oven section.
roast properly in the
	Shelf position is incorrect.	• See the Using the upper oven section.
upper oven
	Incorrect cookware or cookware • See the Using the upper oven section.
	of improper size being used.
	Oven thermostat needs	• See the Adjust the upper oven thermostat—Do it
	adjustment.	yourself! section.
	Clock not set correctly.	• See the Using the clock and timer section.
	Aluminum foil used improperly	• See the Care and cleaning of the range section.
	in the oven.
	Oven bottom not securely	• See the Installation of the range section.
	seated in position.
Burners do not light	Gas/Control Lockout feature	• Allow the range to cool down and touch and hold the
	is activated.	GAS/CONTROL LOCKOUT pad (on some models) for
		3 seconds until LOC disappears from the display.
	Plug on range is not	• Make sure electrical plug is plugged into a live, properly
	completely inserted in the	grounded outlet.
	electrical outlet.
	Gas supply not connected	• See the Installation Instructions that came with your
	or turned on.	range.
	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or circuit breaker tripped.
	Burner parts not replaced	• See the Care and cleaning of the range section.
	correctly.	51

Instructions Troubleshooting Tips Consumer Support