Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart below first and you may not need to call for service.
Problem | Possible Causes | What To Do |
Water contains tiny | New filter cartridges contain |
black particles | activated carbon, which is a |
| harmless black powder. |
•Turn on the filtered water faucet and allow these harmless carbon particles to purge from the cartridge. Turn off the faucet when the water is clear.
Water has air bubbles | Air in system after installation. |
and is cloudy |
|
•Will go away after water runs for a while.
Chlorine taste and /or | The filter cartridge is no | • Replace filter cartridge. |
odor in the product water | longer removing chlorine |
|
| from the water supply. |
|
Water dispenses | Filter may have an integral |
very slowly | flow restrictor. |
•A slower flow (approx. 0.6 g/min.) is normal with this style of filter. If flow rate is unacceptable replace the filter with one that does not have an integral flow restrictor.
The filter has been installed for too long.
•A
The filter cartridge has | • High sediment levels can cause premature clogging. |
become clogged. | Replace filter cartridge. |
| Tubing may not be installed |
are leaking (GX1S15C) | properly. |
•Fully follow the installation instructions (page 7) and be sure the tubing is installed to the proper depth.
Tubing may be damaged. • Examine the end of tubing (approx. 1 inch) for defects such as scratches, grooves, roundness, etc. Trim tubing and fully reinstall.
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