Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart below first and you may not need to call for service.
Problem | Possible Causes | What To Do |
Water contains tiny | New filter cartridges contain |
black particles | activated carbon, which is a |
| harmless black powder. |
•Turn on the filtered water faucet and allow these harmless carbon particles to purge from the cartridge. Turn off the faucet when the water is clear.
Water has air bubbles | Air in system after installation. | • Will go away after water runs for a while. |
and is cloudy |
|
|
Indicator light on the faucet base is flashing (GXSV10C only)
Six months usage has occurred. • Replace both filter cartridges and batteries in the battery pack.
This is the maximum life of the filter cartridges.
Indicator light on the | The faucet base lead wire | • Connect. |
faucet base is not working | is not connected to the battery |
|
(GXSV10C only) | pack lead wire. |
|
Batteries may need to be replaced or they may have been installed incorrectly.
•Observe orientation markings on the holder and install correctly. Replace batteries if they are old.
Lead wires damaged. | • Inspect and repair as needed. |
Chlorine taste and /or | The filter cartridges are no |
odor in the product water | longer removing chlorine |
| from the water supply. |
•Replace both filter cartridges.
Water dispenses | Filter may have an integral |
very slowly | flow restrictor. |
•A slower flow (approx. 0.6 g/min.) is normal with this style of filter. If flow rate is unacceptable, replace the filters with ones that do not have integral flow restrictors.
The filters have been installed for too long.
•A
The filter cartridges have | • High sediment levels can cause premature clogging. |
become clogged. | Replace both filter cartridges. |
Fittings are leaking | Tubing may not be installed |
| properly. |
•Fully follow the installation instructions (page 9) and be sure the tubing is installed to the proper depth.
Tubing may be damaged. • Examine the end of tubing (approx. 1 inch) for defects such as scratches, grooves, roundness, etc. Trim tubing and fully reinstall.
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