Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do | |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter | |
maintain a rolling boil |
| being used. | of the surface unit selected. | |
or cooking is not |
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fast enough |
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Surface units do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface | |
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| improperly set. | unit you are using. | |
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Tiny scratches (may |
| Incorrect cleaning | • Use recommended cleaning procedures. | |
appear as cracks) |
| methods being used. |
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or abrasions on radiant |
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| Cookware with rough bottoms | • Be sure cookware bottoms and cookware are clean | ||
cooktop glass surface |
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| being used or coarse particles | before use. Use cookware with smooth bottoms. Tiny | ||
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| (salt or sand) were between | scratches are not removable but will become less | |
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| the cookware and the surface | visible in time as a result of cleaning. | |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Improper cookware | • Marks from aluminum and copper pans as well as | |
on the cooktop |
| being used. | mineral deposits from water or food can be removed | |
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| with the cleaning cream. |
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Plastic melted |
| Hot cooktop came into | • See the Special Care information in the Cleaning the | |
to the surface |
| contact with plastic placed | glass cooktop section. | |
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| on the hot cooktop. |
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Pitting of the cooktop |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. | |
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| on the cooktop. |
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Frequent cycling |
| Improper cookware | • Use only flat cookware to minimize cycling. | |
off and on of |
| being used. |
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surface units |
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The display goes |
| Power surge. | • Disconnect power at the fuse box or circuit breaker | |
blank or indicator |
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| for at least 10 seconds. Turn power on and power |
lights come on when |
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| up your range. If the indicator lights are still on, |
range is not in use |
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| call for service. |
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Clock and timer do |
| Plug on range is not completely | • Make sure electrical plug is plugged into a live, properly | |
not work |
| inserted in the electrical outlet. | grounded outlet. | |
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| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | |
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| may be blown or the circuit |
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| breaker tripped. |
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| Oven controls improperly set. | • See the Using the clock and timer section. | |
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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service
