Tripp Lite SU2200XL, SU1000XL, SU3000XL owner manual Troubleshooting continued, Storage and Service

Troubleshooting (continued)

Lights (On/Flashing) and Condition	Solution
On: FAULT, BYPASS, LINE, 100%, 75%	Check the UPS to be sure that there is
Condition: On Bypass due to High	adequate space for air to circulate near
Internal Temperature	the vents and that the fan is working
	properly. Restart the UPS.
Flashing: LINE	This indicates that utility power is too high
Condition: Input Abnormal	or low for the UPS to operate in BYPASS
	mode, so if an inverter failure occurs,
	the UPS will deliver no output.
On: FAULT, 100%	Restart the UPS. If the problem persists,
Flashing: LINE, BYPASS	contact Tripp Lite for repairs.
Condition: No Output due to High
Output Voltage and Abnormal Input
Flashing: LINE, BYPASS	Restart the UPS. If the problem persists,
On: FAULT, 75%	contact Tripp Lite for repairs.
Condition: No Output due to Low
Output Voltage and Abnormal Input
Flashing: LINE, BYPASS	Restart the UPS. If the problem persists,
On: FAULT, 50%	contact Tripp Lite for repairs.
Condition: No Output due to High
Bus Voltage and Abnormal Input
Flashing: LINE, BYPASS	Restart the UPS. If the problem persists,
On: FAULT, 25%	contact Tripp Lite for repairs.
Condition: No Output due to Low
Bus Voltage and Abnormal Input
Flashing: LINE, BYPASS	Check the UPS to be sure that there is
On: FAULT, 100%, 75%	adequate space for air to circulate near
Condition: No Output due to High	the vents and that the fan is working
Internal Temperature and Abnormal	properly. Restart the UPS. If the problem
Input	persists, contact Tripp Lite for repairs.

Storage and Service

Storage

First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS batteries once every three months by plugging the UPS into a live AC outlet and letting the UPS charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period of time, they may suffer permanent loss of capacity.

Service

Before returning your UPS for service, follow these steps:

1.Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading of the instructions. Also, check that the UPS System's circuit breaker(s) are not tripped. This is the most common cause of service inquiries which can be easily remedied by following the resetting instructions in this manual.

2.If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service technician will ask for the UPS's model number, serial num- ber and purchase date and will attempt to correct the problem over the phone.

3.If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for service. If you require packaging, the technician can arrange to send you proper packaging. Securely pack the UPS to avoid damage during shipping. Do not use Styrofoam beads for packaging. Any damages (direct, indirect, special, incidental or consequential) to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. UPS Systems shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales receipt. Return the UPS for service using an insured carrier to the address given to you by the Tripp Lite service technician.

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