GE JKP85 Before You Call For Service…, Troubleshooting Tips, Problem, Possible Causes, What To Do

Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Lower oven light does	Light bulb is loose or defective.	• Tighten or replace the bulb.
not work
	Pad operating light is broken. • Call for service.
Lower oven will	Oven controls	• See the Using the self-cleaning lower oven section.self-
not clean	improperly set.
“Crackling” or	This is the sound of the metal	• This is normal.
“popping” sound	heating and cooling during
in the lower oven	both the cooking and
	cleaning functions.
Excessive smoking in	Excessive soil.	• Press the CLEAR/OFF pad. Open the windows to rid the
the lower oven during		room of smoke. Wait until the LOCKED DOOR light goes
a clean cycle		off. Wipe up the excess soil and reset the clean cycle.
Lower oven door will	Oven too hot.	• Allow the oven to cool below locking temperature.
not open after a
clean cycle
Lower oven not clean	Oven controls improperly set. • See the Using the self-cleaning lower oven section.
after a clean cycle
	Oven was heavily soiled.	• Clean up heavy spillovers before starting the clean
		cycle. Heavily soiled ovens may need to self-clean
		again or for a longer period of time.
“LOCK DOOR” flashes	The self-clean cycle has been	• Close the oven door.
in the lower oven	selected but the door is not
display	closed.
LOCKED DOOR light	The oven door is locked	• Press the CLEAR/OFF pad. Allow the oven to cool.
is on when you want to	because the temperature
cook in the lower oven	inside the oven has not
	dropped below the locking
	temperature.
Power outage,	Power outage or surge.	• Reset the clock. If the oven was in use, you must reset
clock flashes		it by pressing the CLEAR/OFF pad, setting the clock
		and resetting any cooking function.
“Burning” or “oily”	This is normal in a new oven • To speed the process, set a self-clean cycle for a
odor emitting from	and will disappear in time.	minimum of 3 hours. See the Using the self-
oven vent when using		cleaning lower oven section.
the lower oven
Strong odor in the	An odor from the insulation	• This is temporary.
lower oven	around the inside of the
	oven is normal for the first
	few times the oven is used.
Fan noise when using	A cooling fan may	• This is normal. The cooling fan will turn off and on.
the lower oven	automatically turn on
	and off to cool internal parts.

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