GE JMP31CLCC owner manual Before You Call For Service…

Before You Call For Service… ge.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Surface units not	The surface units are	• With the controls off, check to make sure the surface
functioning properly	not plugged in solidly.	unit is plugged completely into the receptacle.
	The surface unit	• Check to see the correct control is set for the surface
	controls improperly set.	unit you are using.
	The drip pans are	• With the controls off, check to make sure the drip
	not set securely in	pan is in the recess in the cooktop and that the
	the cooktop.	opening in the pan lines up with the receptacle.
Cooktop feels hot	Large pans hold heat	• Choose a pan that matches the size of the surface
	close to the cooktop.	unit you are using.
	The oven vent	• Pans on the right rear surface unit block air flow
	is blocked.	from the oven vent and cause the cooktop to get hot.
Food does not bake	Oven controls	• See the Using the oven section.
or roast properly	improperly set.
	Shelf position is incorrect	• See the Using the oven section.
	or the shelf is not level.
	Incorrect cookware	• See the Using the oven section.
	or cookware of improper
	size being used.
	Oven thermostat needs	• See the Adjust the oven thermostat—Do it yourself!
	adjustment.	section.
Food does not	Door not open to the	• See the Using the oven section.
broil properly	broil stop position
	as recommended.
	Oven controls	• Make sure you press the BROIL HI/LO pad.
	improperly set.
	Improper shelf position	• See the Broiling Guide.
	being used.
	Food being cooked	• For best results, use a pan designed for broiling.
	in a hot pan.	Make sure it is cool.
	Cookware not suited	• For best results, use a pan designed for broiling.
	for broiling.
	In some areas the power	• Preheat the broil element for 10 minutes.
	(voltage) may be low.

• Broil for the longest period of time recommended in the Broiling Guide.

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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support