Before You Call For Service…

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Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Surface units will not	Improper cookware	• Use pans which are flat and match the diameter of
maintain a rolling boil	being used.	the surface unit selected.
or cooking is not
fast enough

Surface units do	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
not work properly	blown or the circuit breaker
	tripped.

	Cooktop controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.

Tiny scratches (may	Incorrect cleaning	• Use recommended cleaning procedures.
appear as cracks)	methods being used.
or abrasions on radiant
or abrasions on radiant	Cookware with rough bottoms	• Be sure cookware bottoms and cookware are clean
cooktop glass surface	Cookware with rough bottoms	• Be sure cookware bottoms and cookware are clean
cooktop glass surface	being used or coarse particles	before use. Use cookware with smooth bottoms. Tiny
	being used or coarse particles	before use. Use cookware with smooth bottoms. Tiny
	(salt or sand) were between	scratches are not removable but will become less
	the cookware and the surface	visible in time as a result of cleaning.
	of the cooktop.

	Cookware has been slid
	across the cooktop surface.

Areas of discoloration	Improper cookware	• Marks from aluminum and copper pans as well as
on the cooktop	being used.	mineral deposits from water or food can be removed
		with the cleaning cream.

	Hot surface on a model	• This is normal. The surface may appear discolored
	with a white glass cooktop.	when it is hot. This is temporary and will disappear
		as the glass cools.

Pitting of the cooktop	Hot sugar mixture spilled	• Call a qualified technician for replacement.
	on the cooktop.

Frequent cycling	Improper cookware	• Use only flat cookware to minimize cycling.
off and on of	being used.
surface units

Oven light does	Light bulb is loose or defective.	• Tighten or replace the bulb.
not work
not work	Switch operating	• Call for service.
	Switch operating	• Call for service.
	light is broken.

Oven will not work	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
	inserted in the electrical outlet.	grounded outlet.

	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit
	breaker tripped.

	Oven controls improperly set.	• See the Using the oven section.

Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support

JG966, JD966, JSP36 specifications

The GE JSP36, JD966, and JG966 are advanced electric cooktops designed to meet the needs of modern kitchens. These models combine innovative technology with user-friendly features, making them ideal for both culinary enthusiasts and everyday cooks.

The GE JSP36 is a 36-inch built-in electric cooktop that features a sleek design, offering a minimalist aesthetic to complement any kitchen decor. One of its standout features is the flexible induction technology. This allows the cooktop to heat only the cookware, providing rapid temperature adjustments while maintaining a cool surface. The JSP36 is equipped with multiple cooking zones, including a dedicated bridge element that connects two burners, catering to larger pots and pans, which is perfect for family meals or entertaining guests.

The JD966 model builds on the features of the JSP36, boasting a glass surface that is both elegant and easy to clean. One of its primary technologies is the precise temperature control, allowing for consistent heat application across different settings. With Power Boil and Simmer options, this cooktop allows users to achieve the desired cooking results, from boiling water rapidly to gently simmering sauces. The JD966 also features an indicator hot surface light for safety, ensuring users are aware of the cooktop's temperature status.

Meanwhile, the JG966 showcases a unique combination of induction and a traditional electric element. This model is perfect for those who desire versatility in their cooking methods. The dual zones of this cooktop can handle various cookware types, ensuring optimal results whether using cast iron or stainless steel. The JG966 model also incorporates smart technology, including connectivity options that allow users to monitor cooking progress via a smartphone app, ensuring they never overcook or burn meals.

All three models prioritize energy efficiency and safety. The induction technology of the JSP36 and JG966 uses up to 70% less energy compared to gas cooktops, while the JD966 includes safety features such as auto shut-off and a locked control panel to prevent accidental activations.

In summary, the GE JSP36, JD966, and JG966 offer a mix of advanced features, modern technology, and safety characteristics that cater to the evolving needs of today’s home chefs. Whether you prioritize speed, versatility, or ease of cleaning, these electric cooktops provide exceptional performance for a variety of cooking styles.

GE JSP36, JD966, JG966 owner manual Before You Call For Service…, Problem Possible Causes What To Do

Models: JG966 JD966 JSP36