Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Food does not bake

 

Oven controls improperly set.

See the Using the oven section.

or roast properly

 

 

 

 

 

Shelf position is incorrect

See the Using the oven section.

 

 

 

 

or the shelf is not level.

 

 

 

 

 

 

 

Incorrect cookware or

See the Using the oven section.

 

 

cookware of improper

 

 

 

size being used.

 

 

 

 

 

 

 

Oven thermostat needs

See the Adjust the oven thermostat—Do it yourself!

 

 

adjustment.

section.

 

 

 

 

Food does not

 

Oven controls improperly set.

Make sure you touch the BROIL HI/LO pad.

broil properly

 

 

 

 

 

Door not open to the broil stop

See the Using the oven section.

 

 

 

 

position as recommended.

 

 

 

 

 

 

 

Improper shelf position

See the Broiling Guide.

 

 

being used.

 

 

 

 

 

 

 

Cookware not suited

Use the broiling pan and grid that came with your range.

 

 

for broiling.

 

 

 

 

 

 

 

The probe is plugged into the

Unplug and remove the probe from the oven.

 

 

outlet in the oven.

 

 

 

(on some models)

 

 

 

 

 

 

 

Aluminum foil used on the

See the Using the oven section.

 

 

the broiling pan and grid has

 

 

 

not been fitted properly and

 

 

 

slit as recommended.

 

 

 

 

 

 

 

In some areas the power

Preheat the broil element for 10 minutes.

 

 

(voltage) may be low.

Broil for the longest period of time recommended in

 

 

 

 

 

 

 

 

the Broiling Guide.

 

 

 

 

Oven temperature

 

Oven thermostat

See the Adjust the oven thermostat—Do it yourself!

too hot or too cold

 

needs adjustment.

section.

 

 

 

 

Oven door is crooked

 

The door is out of position.

Because the oven door is removable, it sometimes

 

 

 

 

gets out of position during installation. To straighten

 

 

 

 

the door, push down on the high corner.

 

 

 

 

Storage drawer

 

Rear drawer support is

Reposition the drawer. See the Storage Drawer

is crooked

 

on top of the guide rail.

Removal instructions in the Care and cleaning of your

 

 

 

 

range section.

 

 

 

 

Storage drawer

 

Power cord may be

Reposition the drawer and power cord. See the

won’t close

 

obstructing drawer

Storage Drawer Removal instructions in the Care and

 

 

in the lower back

cleaning of your range section.

 

 

of the range.

 

 

 

 

 

 

 

Rear drawer support is

Reposition the drawer. See the Storage Drawer

 

 

on top of the guide rail.

Removal instructions in the Care and cleaning of your

 

 

 

 

range section.

 

 

 

 

 

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GE JD966 Food does not bake, Or roast properly, Broil properly, Oven temperature, Too hot or too cold, Storage drawer

JG966, JD966, JSP36 specifications

The GE JSP36, JD966, and JG966 are advanced electric cooktops designed to meet the needs of modern kitchens. These models combine innovative technology with user-friendly features, making them ideal for both culinary enthusiasts and everyday cooks.

The GE JSP36 is a 36-inch built-in electric cooktop that features a sleek design, offering a minimalist aesthetic to complement any kitchen decor. One of its standout features is the flexible induction technology. This allows the cooktop to heat only the cookware, providing rapid temperature adjustments while maintaining a cool surface. The JSP36 is equipped with multiple cooking zones, including a dedicated bridge element that connects two burners, catering to larger pots and pans, which is perfect for family meals or entertaining guests.

The JD966 model builds on the features of the JSP36, boasting a glass surface that is both elegant and easy to clean. One of its primary technologies is the precise temperature control, allowing for consistent heat application across different settings. With Power Boil and Simmer options, this cooktop allows users to achieve the desired cooking results, from boiling water rapidly to gently simmering sauces. The JD966 also features an indicator hot surface light for safety, ensuring users are aware of the cooktop's temperature status.

Meanwhile, the JG966 showcases a unique combination of induction and a traditional electric element. This model is perfect for those who desire versatility in their cooking methods. The dual zones of this cooktop can handle various cookware types, ensuring optimal results whether using cast iron or stainless steel. The JG966 model also incorporates smart technology, including connectivity options that allow users to monitor cooking progress via a smartphone app, ensuring they never overcook or burn meals.

All three models prioritize energy efficiency and safety. The induction technology of the JSP36 and JG966 uses up to 70% less energy compared to gas cooktops, while the JD966 includes safety features such as auto shut-off and a locked control panel to prevent accidental activations.

In summary, the GE JSP36, JD966, and JG966 offer a mix of advanced features, modern technology, and safety characteristics that cater to the evolving needs of today’s home chefs. Whether you prioritize speed, versatility, or ease of cleaning, these electric cooktops provide exceptional performance for a variety of cooking styles.