Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

TroubleshootingTips

Problem

 

Possible Causes

What To Do

 

 

 

 

Time of day clock does not

 

The power cord is not fully

•Fully insert the power cord.

always keep correct time

 

inserted into the outlet receptacle.

 

 

 

 

 

 

 

There is another appliance

•Make sure the microwave oven has its own electrical

 

 

on the electrical circuit.

circuit.

 

 

 

 

Food cooks unevenly

 

The food is not evenly shaped.

 

 

 

 

 

 

 

The food is not completely

• Completely defrostthe food.

 

 

defrosted before cooking.

 

 

 

 

 

 

 

Check the placement

 

 

 

of aluminumfoil strips used

 

 

 

to prevent overcooking.

 

 

 

 

 

Food is undercooked

 

The recipedirections (amount,

•Check the recipe.

 

 

timeand power levels) were not

 

 

 

correctly followed.

 

 

 

 

 

 

 

The microwave oven is not on

• Make surethe microwave oven has its own electrical

 

 

a separate circuit.

circuit.

 

 

 

 

 

 

The food is not completely

• Completely defrostthe food.

 

 

defrosted before cooking.

 

 

 

 

 

Food is overcooked

 

The recipedirections (amount,

•Check the recipe.

 

 

time, power levels and sizeof dish)

 

 

 

were not correctly followed.

 

 

 

 

 

Arcing (sparks) occurs

 

Microwavabledishes were

•Use only microwavable dishes.

 

 

not used.

 

 

 

 

 

 

 

Wire twist ties were used.

• Remove all wire twist ties.

 

 

 

 

 

 

The oven was operated when

•Make sure there is always food in the microwave oven

 

 

empty.

when in use.

 

 

 

 

 

 

If the metalrack was used, it was

•Make sure the rack is properly seated on the four

 

 

not properly installedon the four

supports.

 

 

supports.

 

 

 

 

 

Display shows a time

 

The door is not firmlyclosed.

•Push the door closeduntilit clicks.

counting down, but

 

 

 

 

The timer was startedinstead

•Reset the control to a cooking function.

the oven is not cooking

 

 

of a cooking function.

 

 

 

 

 

 

 

 

Vent fan comes on

 

The vent fan automatically turns

•This is normal.

automatically

 

on to protect the microwaveoven

 

 

 

if it senses too much heat rising

 

 

 

from the cooktop below.

 

 

 

 

 

SENSOR ERROR appears

 

When usinga Sensor feature,

•Do not open door until steam is sensed and time

on the display

 

the door was opened before

is shown counting down on the display.

 

 

steam could be detected.

 

 

 

 

 

 

 

Steam was not detectedin a

•Use Time Cook to heat for more time.

 

 

maximum amount of time.

 

 

 

 

 

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