Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
TroubleshootingTips
Problem |
| Possible Causes | What To Do |
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Time of day clock does not |
| The power cord is not fully | •Fully insert the power cord. |
always keep correct time |
| inserted into the outlet receptacle. |
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| There is another appliance | •Make sure the microwave oven has its own electrical |
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| on the electrical circuit. | circuit. |
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Food cooks unevenly |
| The food is not evenly shaped. |
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| The food is not completely | • Completely defrostthe food. |
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| defrosted before cooking. |
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| Check the placement |
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| of aluminumfoil strips used |
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| to prevent overcooking. |
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Food is undercooked |
| The recipedirections (amount, | •Check the recipe. |
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| timeand power levels) were not |
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| correctly followed. |
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| The microwave oven is not on | • Make surethe microwave oven has its own electrical |
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| a separate circuit. | circuit. |
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| The food is not completely | • Completely defrostthe food. |
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| defrosted before cooking. |
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Food is overcooked |
| The recipedirections (amount, | •Check the recipe. |
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| time, power levels and sizeof dish) |
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| were not correctly followed. |
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Arcing (sparks) occurs |
| Microwavabledishes were | •Use only microwavable dishes. |
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| not used. |
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| Wire twist ties were used. | • Remove all wire twist ties. |
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| The oven was operated when | •Make sure there is always food in the microwave oven |
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| empty. | when in use. |
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| If the metalrack was used, it was | •Make sure the rack is properly seated on the four |
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| not properly installedon the four | supports. |
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| supports. |
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Display shows a time |
| The door is not firmlyclosed. | •Push the door closeduntilit clicks. |
counting down, but |
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| The timer was startedinstead | •Reset the control to a cooking function. | |
the oven is not cooking |
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| of a cooking function. |
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Vent fan comes on |
| The vent fan automatically turns | •This is normal. |
automatically |
| on to protect the microwaveoven |
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| if it senses too much heat rising |
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| from the cooktop below. |
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SENSOR ERROR appears |
| When usinga Sensor feature, | •Do not open door until steam is sensed and time |
on the display |
| the door was opened before | is shown counting down on the display. |
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| steam could be detected. |
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| Steam was not detectedin a | •Use Time Cook to heat for more time. |
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| maximum amount of time. |
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