Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Problem | Possible Causes | What To Do | |
Chlorine taste and/or | The ppm of chlorine in your | • If the water supply contains more than 2.0 ppm of chlorine, | |
odor in the Reverse | water supply exceeds maximum |
| additional filtering of the water supply to the Reverse |
Osmosis product water | limits and has destroyed the |
| Osmosis is needed. Correct this condition before doing |
| Reverse Osmosis membrane. |
| maintenance on the Reverse Osmosis system. |
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| The prefilter is no longer | • Replace the Reverse Osmosis membrane cartridge, | |
| removing chlorine from |
| flow control, screen, prefilter, postfilter and battery |
| the water supply. |
| in the faucet base. |
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Other taste and/or odor | High quality product water | • | This is normal. |
| may have a different taste |
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| than what you’re used to. |
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| Low water usage. | • | Completely drain system and allow to refill. |
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| Contamination in product | • Use sanitizing procedures. | |
| water storage. |
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| Prefilter and postfilter | • Replace the prefilter and postfilter. | |
| need to be changed. | • Sanitize system. | |
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Water leaking from | Drain side of faucet air gap | • Inspect and eliminate restriction or plug. It is important | |
faucet air gap hole | (3/8″ tubing) plugged, |
| that there are no dips, loops or low spots in the drain line |
| restricted or incorrectly |
| from the faucet air gap to the drain pipe. Refer to |
| connected to the drain. |
| Installation Instructions for proper drain connection. |
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| If drain line adapter was used as the drain point, |
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| periodic inspection/cleaning is recommended. |
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System makes product | This is normal. | • Water flow rate will be lower than your regular faucet. | |
water slowly |
| • It takes | |
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| Water supply to the Reverse | • Increase water pressure, precondition the water, etc., | |
| Osmosis system not within |
| as needed to conform before doing maintenance on |
| specifications. |
| the Reverse Osmosis system. |
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| Prefilter cartridge plugged | • Replace the prefilter. If rate does not increase, replace | |
| with sediments. |
| the postfilter. |
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| Reverse Osmosis membrane | • Replace Reverse Osmosis membrane cartridge, flow | |
| plugged with sediments. |
| control and battery in the faucet base. |
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