Before you call for service…

Problem

Possible Causes

What To Do

 

 

 

Motor operates for long periods or cycles on and off frequently. (Modern refrigerators with more storage space and a larger freezer require more operating time. They start and stop often to maintain even temperatures.)

Normal when refrigerator

Wait 24 hours for the refrigerator to completely

is first plugged in.

cool down.

 

 

Often occurs when large

This is normal.

amounts of food are

 

placed in refrigerator.

 

 

 

Door left open.

Check to see if package is holding door open.

 

 

Hot weather or frequent

This is normal.

door openings.

 

 

 

Temperature control

See About the controls.

set at the coldest setting.

 

Troubleshooting Tips InstallationInstructions OperatingInstructions SafetyInstructions

CustomerService

 

Grille and condenser need

See Care and cleaning.

 

cleaning.

 

 

 

 

Refrigerator or freezer

Temperature controls not set

See About the controls.

compartment too warm

cold enough.

 

 

 

 

 

Warm weather or frequent

Set the temperature control one step colder.

 

door openings.

See About the controls.

 

 

 

 

Door left open.

Check to see if package is holding door open.

 

 

 

Frost or ice crystals

Door left open.

Check to see if package is holding door open.

on frozen food

 

 

Too frequent or too long

 

(frost within package

 

door openings.

 

is normal)

 

 

 

 

 

 

Ice cubes have

Food transmitting odor/taste

Wrap foods well.

odor/taste

to ice cubes.

 

 

 

 

 

Interior of refrigerator

See Care and cleaning.

 

needs cleaning.

 

 

 

 

Slow ice cube freezing

Door left open.

Check to see if package is holding door open.

 

 

 

 

Freezer control not set

See About the controls.

 

cold enough.

 

 

 

 

Refrigerator has odor

Foods transmitting

Foods with strong odors should be tightly wrapped.

 

odor to refrigerator.

Keep an open box of baking soda in the refrigerator;

 

 

replace every three months.

 

 

 

 

Interior needs cleaning.

See Care and cleaning.

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GE TCS18, TDC18 Refrigerator or freezer, Compartment too warm, Frost or ice crystals, On frozen food, Frost within package