GE wcvh4800k, wcvh4815k Washer or enters slowly, Water valve screens are stopped up, Be kinked

49-90369-2_ENv01:49-90340 ENv05 8/2/2011 7:37 PM Page 21

		GEAppliances.com
Problem	Possible Cause	What To Do
Water does not enter	automatic self-system checks	• After START is pressed, the washer does several system checks.
washer or enters slowly		Water will flow several seconds after START is pressed.
	Water valve screens are stopped up	• Turn off the water source and remove the water connection hoses
		from the upper back of the washer. Use a brush or toothpick to clean
		the screens in the machine. Reconnect the hoses and turn the water
		back on.
	Filter clogged or fill hose may	• Make sure that the water valve filters (blue and orange screen
	be kinked	must be free of solids) on the unit are not clogged. Turn off water
		and check filter by disconnecting hose at machine. Check that fill
		hoses are not kinked or clogged.
	Energy efficiency	• This is an energy-efficient washer. As a result, the temperature settings
		for this washer may be different than for a non-energy-efficient washer.
	Insufficient water supply	• Make sure that the water supply is turned on. Make sure that the
		water faucets are turned to their completely open position.
	the washer door is open	• The washer door must be closed for all washer cycle operations.
		If the door is opened during the washer operation, all functions
		will stop, including water filling.
	Incorrect fill hose connection	• Make sure that the fill hoses connect the hot water supply to the
		hot inlet on the washer and the cold water supply to the cold inlet
		on the washer (hot to hot, cold to cold).
	Water fill optimization	• Water may not cover the top level of the clothes. This is normal
		for this high-efficiency washer. The water fill is optimized by the
		system for best wash performance.
Snags, holes, tears, rips	Pens, pencils, nails, screws or	• Remove loose items from pockets.
or excessive wear	other objects left in pockets
	Pins, snaps, hooks, sharp buttons,	• Fasten snaps, hooks, buttons and zippers.
	belt buckles, zippers and sharp
	objects left in pockets
Wrinkling	Improper sorting	• Avoid mixing heavy items (like work clothes) with light items
		(like blouses).
	Overloading	• Load your washer so clothes have enough room to move freely.
	Incorrect wash cycle	• Match Cycle selection to the type of fabric you are washing
		(especially for easy-care loads).
	repeated washing in water that is too hot	• Wash in warm or cold water.
Grayed or yellowed	not enough detergent	• Use correct amount of detergent.
clothes
	not using HE (high-efficiency) detergent	• Use HE detergent.
	Hard water	• Use hottest water safe for fabric.
		• Use a water conditioner like Calgon brand or install a water
		softener.
	Water is not hot enough	• Make sure water heater is delivering water at
		120°–140°F (48°–60°C).
	Detergent is not dissolving	• Try a liquid detergent.
	Dye transfer	• Sort clothes by color. If fabric label states wash separately,
		unstable dyes may be indicated.
Colored spots	Incorrect use of fabric softener	• Check fabric softener package for instructions and follow
		directions for using dispenser.
	Dye transfer	• Sort whites or lightly colored items from dark colors.
		• Promptly remove wash load from washer.
Water temperature	Water supply is improperly	• Make sure hoses are connected to correct faucets.
is incorrect	connected
	House water heater is not set	• Make sure house water heater is delivering water
	properly	at 120°–140°F (48°–60°C).
Bad odor inside	Washer unused for a long time	• Leave the door slightly open for the water to air dry.
your washer	or not using recommended	• Run a Basket Clean cycle (found in the Washer cycles menu)
	quality of HE detergent
		with 1 cup of bleach or other commercially available product
		manufactured for this use such as Tide® Washing Machine Cleaner.
		See Care and Cleaning/General Maintenance in the Loading and
		using the washer section.
Slight variation	this is normal	• Due to the metallic properties of paint used for this unique
in metallic color		product, slight variations of color may occur due to viewing	21
		angles and lighting conditions.

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