GE wcvh4815k, wcvh4800k installation instructions Consumer Support Troubleshooting Tips

49-90369-2_ENv01:49-90340 ENv05 8/2/2011 7:37 PM Page 20

Operating Instructions Safety Instructions

Installation Instructions

Consumer Support Troubleshooting Tips

Before you call for service…

Problem	Possible Cause	What To Do
Incomplete cycle or timer	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
not advancing	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose siphoning; drain hose	• Ensure there is an air gap between hose and drain.
	pushed too far down in the drain
	Washer pump filter may	• Clean Pump Filter – Open the pump access door (use a coin)
	be clogged	and remove the pump filter by turning it counterclockwise and
		pulling out. Clean the filter, removing all loose debris, and put filter
		back in place.
	automatic load redistribution	• Timer stops at 1 minute; machine has redistributed the
		load once or twice. This is normal operation. Do nothing;
		the machine will finish the wash cycle.
Loud or unusual noise;	Cabinet moving	• Washer is designed to move 1/4” to reduce forces
vibration or shaking		transmitted to the floor. This movement is normal.
	all rubber leveling legs are not	• Push and pull on the back right and then back left of your
	firmly touching the floor	washer to check if it is level. If the washer is uneven, adjust
		the rubber leveling legs so they are all firmly touching the
		floor. Your installer should correct this problem.
	Unbalanced load	• Open door and manually redistribute load. To check
		machine, run rinse and spin with no load. If normal,
		unbalance was caused by load.
	Shipping bolts not removed	• All five (5) shipping bolts should be removed before use.
Clothes too wet	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose siphoning; drain hose	• Ensure there is an air gap between hose and drain.
	pushed too far down the drain
	Washer pump filter may	• Clean Pump Filter – Open the pump access door (use a coin)
	be clogged	and remove the pump filter by turning it counterclockwise and
		pulling out. Clean the filter, removing all loose debris, and put filter
		back in place.
	Load is out of balance	• Redistribute clothes and run Drain & Spin or Rinse & Spin.
		• Increase load size if washing small load containing heavy
		and light items.
No power/washer not	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
working or dead	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose pushed too far	• Ensure there is an air gap between hose and drain.
	down in the drain
	Washer pump filter may	• Clean Pump Filter – Open the pump access door (use a coin)
	be clogged	and remove the pump filter by turning it counterclockwise and
		pulling out. Clean the filter, removing all loose debris, and put filter
		back in place.
	Washer is unplugged	• Make sure cord is plugged securely into a working outlet.
	Water supply is turned off	• Turn both hot and cold faucets fully on.
	Circuit breaker/fuse is	• Check house circuit breakers/fuses. Replace fuses or
	tripped/blown	reset breaker. Washer should have separate outlet.
	Controls are not set properly	• Hold START/PAUSE button to start cycle.
	automatic self-system checks	• First time the washer is plugged in, automatic checks
20		occur. It may take up to 20 seconds before you can use
		your washer. This is normal operation.