49-90369-2_ENv01:49-90340 ENv05 8/2/2011 7:37 PM Page 20

Operating Instructions Safety Instructions

Installation Instructions

Consumer Support Troubleshooting Tips

Before you call for service…

Problem

 

 

Possible Cause

What To Do

 

 

 

 

 

Incomplete cycle or timer

 

 

Drain hose is kinked or

Straighten drain hose and make sure washer is not

not advancing

 

 

improperly connected

sitting on it.

 

 

 

 

 

 

 

 

Household drain may

Check household plumbing. You may need to call

 

 

 

be clogged

a plumber.

 

 

 

 

 

 

 

 

Drain hose siphoning; drain hose

Ensure there is an air gap between hose and drain.

 

 

 

pushed too far down in the drain

 

 

 

 

 

 

 

 

 

Washer pump filter may

Clean Pump Filter – Open the pump access door (use a coin)

 

 

 

be clogged

and remove the pump filter by turning it counterclockwise and

 

 

 

 

pulling out. Clean the filter, removing all loose debris, and put filter

 

 

 

 

back in place.

 

 

 

 

 

 

 

 

automatic load redistribution

Timer stops at 1 minute; machine has redistributed the

 

 

 

 

load once or twice. This is normal operation. Do nothing;

 

 

 

 

the machine will finish the wash cycle.

Loud or unusual noise;

 

 

Cabinet moving

Washer is designed to move 1/4to reduce forces

vibration or shaking

 

 

 

transmitted to the floor. This movement is normal.

 

 

 

 

 

 

 

 

all rubber leveling legs are not

Push and pull on the back right and then back left of your

 

 

 

firmly touching the floor

washer to check if it is level. If the washer is uneven, adjust

 

 

 

 

the rubber leveling legs so they are all firmly touching the

 

 

 

 

floor. Your installer should correct this problem.

 

 

 

 

 

 

 

 

Unbalanced load

Open door and manually redistribute load. To check

 

 

 

 

machine, run rinse and spin with no load. If normal,

 

 

 

 

unbalance was caused by load.

 

 

 

 

 

 

 

 

Shipping bolts not removed

All five (5) shipping bolts should be removed before use.

Clothes too wet

 

 

Drain hose is kinked or

Straighten drain hose and make sure washer is not

 

 

 

improperly connected

sitting on it.

 

 

 

 

 

 

 

 

Household drain may

Check household plumbing. You may need to call

 

 

 

be clogged

a plumber.

 

 

 

 

 

 

 

 

Drain hose siphoning; drain hose

Ensure there is an air gap between hose and drain.

 

 

 

pushed too far down the drain

 

 

 

 

 

 

 

 

 

Washer pump filter may

Clean Pump Filter – Open the pump access door (use a coin)

 

 

 

be clogged

and remove the pump filter by turning it counterclockwise and

 

 

 

 

pulling out. Clean the filter, removing all loose debris, and put filter

 

 

 

 

back in place.

 

 

 

 

 

 

 

 

Load is out of balance

Redistribute clothes and run Drain & Spin or Rinse & Spin.

 

 

 

 

Increase load size if washing small load containing heavy

 

 

 

 

and light items.

No power/washer not

 

 

Drain hose is kinked or

Straighten drain hose and make sure washer is not

working or dead

 

 

improperly connected

sitting on it.

 

 

 

 

 

 

 

 

Household drain may

Check household plumbing. You may need to call

 

 

 

be clogged

a plumber.

 

 

 

 

 

 

 

 

Drain hose pushed too far

Ensure there is an air gap between hose and drain.

 

 

 

down in the drain

 

 

 

 

 

 

 

 

 

Washer pump filter may

Clean Pump Filter – Open the pump access door (use a coin)

 

 

 

be clogged

and remove the pump filter by turning it counterclockwise and

 

 

 

 

pulling out. Clean the filter, removing all loose debris, and put filter

 

 

 

 

back in place.

 

 

 

 

 

 

 

 

Washer is unplugged

Make sure cord is plugged securely into a working outlet.

 

 

 

 

 

 

 

 

Water supply is turned off

Turn both hot and cold faucets fully on.

 

 

 

 

 

 

 

 

Circuit breaker/fuse is

Check house circuit breakers/fuses. Replace fuses or

 

 

 

tripped/blown

reset breaker. Washer should have separate outlet.

 

 

 

 

 

 

 

 

Controls are not set properly

Hold START/PAUSE button to start cycle.

 

 

 

 

 

 

 

 

automatic self-system checks

First time the washer is plugged in, automatic checks

20

 

 

 

occur. It may take up to 20 seconds before you can use

 

 

 

your washer. This is normal operation.

 

 

 

 

 

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GE wcvh4815k, wcvh4800k installation instructions Consumer Support Troubleshooting Tips