GE ZBD7000, ZBD6400, ZBD6900, ZBD6600, ZBD6500, ZBD6700, ZBD7100 Questions? Use this problem solver

Questions?

Use this problem solver

PROBLEM	POSSIBLE CAUSE	WHAT TO DO
Dishwasher won’t start	Door not properly closed	•	Press door until it clicks shut.
	Door opened during cycle	•	Re-latch door. Wait a few minutes.
	when water is hot		Dishwasher will restart automatically.
	Child Lockout mode is	•	Press and hold desired button for two
	selected		seconds. See Child Lockout mode section
			for models ZBD6400, ZBD6500, ZBD6700,
			ZBD6900, ZBD7000 and ZBD7100.
	Power supply not	•	Check dishwasher is plugged in and switch
	connected		is on.
All cycle status	Door not properly closed	•	Press door until it clicks shut.
indicators flashing or
	Dishwasher is paused	•	To restart the wash cycle, press the
beeping every 30
			selected wash button.
seconds (on ZBD6400,
ZBD6500, ZBD6700,
ZBD6900, ZBD7000
and ZBD7100)
Motor starts but	Water supply valve	•	Open water supply valve.
water doesn’t enter	turned off
dishwasher (flashing
CHINA CRYSTAL or
LIGHT WASH light)
(on models ZBD6400,
ZBD6500, ZBD6700,
ZBD6900, ZBD7000
and ZBD7100)
Program taking too	Low inlet water	•	Run tap until water is hot prior to starting
long or not advancing	temperature		dishwasher cycle.
properly		•	Allow time to heat water (up to one hour).
		•	Check inlet water temperature.
		•	Connect to hot water supply.
Water does not empty	Outlet blocked	•	Check garbage disposal and air gap for
out of dishwasher			blockage.
(flashing RINSE		•	Check outlet hose for kinks and sharp
ONLY or SANI WASH
			bends.
light) (on models
ZBD6400, ZBD6500,
ZBD6700, ZBD6900,
ZBD7000 and
ZBD7100)
Dishwasher continues	Faulty fill valve	•	First, turn off water supply valve; then turn
to drain indefinitely			off circuit breaker and call for service.
Yellow color on dishes	Water has iron or other	•	A special filter in the water supply line
and glassware	mineral content		is the only way to correct this problem.
			Contact a water softener company.
White film on glasses,	Hard water	•	Try progressively increasing the Rinse Aid
tea, and coffee stains			setting to 6. See the Rinse Agent section.
	Repeated use of SANI	•	Discontinue use of SANI option.
Brown spots or pitting	Consistently low water	•	Check operating water level is between
of stainless steel and	level in dishwasher		the MIN. and MAX. indicators on lower
tarnishing of silver			spray arm support tower. See Care and
			Cleaning section.
	Electrolysis following	•	Wash scratched or worn pieces by hand.
	contact with other metals		Polish silverware with a silver-plate cleaner.
	Detergent thrown over the •		Load detergent properly. See Using the
	cutlery or saucepans		Dishwasher section.
Light goes out		•	Call for service.

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